Srini Radhakrishnan Email & Phone Number

Project and Program management services.

Service Delivery Director - Collaborate with senior client technology leaders to implement IT roadmap and objectives for large enterprise client in Mortgage/Financial services domain.Lead multiple portfolios providing application development and production support services. Own client relationship, staffing, team management, service delivery and business development. Accountabilities/Responsibilities are as below : • Portfolio Management: Provide oversight and direct the delivery of services for portfolio of business applications using an onshore delivery model to ensure effective management and operational efficiency.• Client Relationship Management: Maintain strong client relationships by ensuring staffing, quality, and timeliness of service delivery meet or exceed Service Level Agreements (SLAs). Develop trusted relationships and collaborate alongside client technology leads to help implement business objectives.• Team Leadership and Development: Lead, coach, and mentor team members to optimize performance and facilitate career growth.• Operational and Process Excellence: Collaborate with account leadership to implement programs that drive operational excellence, enhance process maturity, and contribute to the financial growth of the account. Develop and implement innovation programs and continuous service improvement initiatives.• Strategic proposal and Thought Leadership: Provide subject matter expertise in the development of business proposals, respond to RFPs/RFIs, and offer strategic insights to support business development.• Collaborative Strategy Formulation: Work with peer directors and VPs to develop tailored proposals that align with customer and business needs.• Financial and Risk Management: Manage all financial aspects of assigned portfolios, focusing on achieving revenue and profit targets. Assess and mitigate risks related to contracts, finances, and operations to ensure the success and renewal of Managed Services contracts.

Service Delivery Manager to a large portfolio of enterprise applications in the mortgage/financial services domain.• Managed a team of over 50+ consultants performing application development and support services to a portfolio of mission critical enterprise applications• Accountable for all aspects of client relationship for a portfolio of 30 business applications• Manage transition of new assets/applications into managed services program• Partner with stakeholders to plan and develop release plans, roadmaps, and coordinate technical/resource planning• Review application health check dashboards and work with team to recommend and implement plans to remediate issues• Collaborate with Agile coach and execute actions to help Kanban team achieve AMM Level maturity• Report on quarterly process improvements and innovation delivered to clients• Provide management, coaching, and mentorship to team members to maximize their performance and effectiveness, and guide them in career growth• Respond to RFP/RFI from clients and work on proposal development and delivery• Provide thought leadership on account strategy to retain/grow footprint of managed portfolios• Accountable for delivery and financials of portfolio managed including renewal of yearly contracts

CPMO and Service Delivery Manager to multiple clients of CGI.

Greenville, South Carolina, United States

I was Senior SME and part of account leadership team performing role of CPMO (Client Partnership Management Office) delivering application development and services to large manufacturing and supply logistics client.•Managed team of 25+ members at Onsite and 60+ at Offshore to deliver mainframe applications support contract•Owned accountability for billing and invoicing to the client•Responsible for process definitions, governance and operational excellence at account•Responsible to manage account metrics program , contractual reporting to clients, delivering to corporate requirements•Deliver critical metrics on account performance of delivery, finances, client satisfaction•Provide thought leadership and part of strategy team to work on BD pursuits and contract renewals.