I am an outgoing problem solver, with exceptional customer service focus, who believes that a business can be done better by fostering strong relationships with customers, and other stakeholders. I am a collaborative leader, who greatly values positive and supportive work culture. I am diligent, organized and proactive. I am a self-starter and an effective communicator. I strongly believe in continuous improvement and strive to make processes/tools more efficient for the team.• More than 20 years of extensive knowledge in various business and IT Applications with the last 13 years in Oracle Retail product suite experience with Merchandising Operations Management (MOM) products such as RMS, ReSA, RPM, Allocations, ReiM, Store Operation products such as SIM, POS and RIB• Proven operational excellence in management and support of an e-commerce retail application, • Worked through lot of continuous improvement initiatives, created KPI metrics such as Operational Alerts, Queue maintenance optimization, Knowledge creation/usage etc.• Proven expertise in Robotic Process Automation (RPA) using a variety of techniques (bots), which improved operation efficiency and minimizing human effort• Process improvement champion with a history of implementing new procedures and technologies to strengthen security, improve operational efficiency, and enhance multi product-integration support.• Effective management of global teams, including goal setting, performance evaluations, mentoring and coaching.• Expert at managing technical support operations, worked thru several RRCA items and established good faith with customers earning “Trusted Advisor” designation for top account customersTechnical SkillsTeam Leadership | Retail | Data Backup & Recovery| Data Warehouse| Data Mining | e-Commerce | Oracle Retail Cloud |RRCA | Project Management | System Administration | Vendor Relations | Customer Satisfaction | Excellent Communication
