Managing the overall Lifecycle of All IT Assets with a strong process-based focus Accountable to create, review and report ongoing Asset Management process and applicable service metrics and trends including operational quantitative and qualitative measuresMaintain IT Asset Repository to enable Service Desk by providing contractual, financial, warranty, supplier, license, and lease details.Provide overall leadership for all software and hardware audits related to compliance Monitoring and measuring service efficiency and effectiveness, facilitating the definition and maintenance of the processes, communication and advocacy as well as recommending continual service improvement opportunities Implementing IT Lifecycle asset tracking processes and policies for hardware and software cost savings consolidation, including contract, disposal, and vendor management, utilizing Altiris Inventory Management CMDB tools and asset management best practice guidelines.IT Asset Program and Integration Management, including hardware, software, disposal, lease and vendor management.Ensures alignment of Asset Management strategies and processes with the IT Service Management Office strategies

I have moved to Wipro Bangalore. My responsibilities includes:•Managing key business parameters like DSO, Unbilled, Capital employed etc.•Responsible for the end to end life cycle of PO to Cash•Driving Operational excellence matrices on critical business parameters •Improving execution cycle time, thereby improve efficiency and minimize cost.•The three key responsibilities are Fulfillment, Tenure Management and regular Operations to maintain hygiene of employee data •Ensure adherence to various staffing policies •Ensure Per person Cost is within plan; Contributing to bottom line by reducing people related costs•Ensure bulge mix is as per plan

Currently working as Program Director for HDFC Bank, a large private bank in India with 1725 Branches and 2900 ATMs• Responsible for driving Program Management Office functions – Program Governance, Service Delivery, Quality management, Service Excellence, Customer relation, Contract and Risk management, Transition management, Project management and Finance Management• Service Delivery management includes o Server Management, Network Management, Application Support, DBA Support, Security and Anti Virus Management, Mail Management, Data Center Infrastructure Support, New Branch Setups, Asset Management, Helpdesk Operations for 1725 Branches and 850+ locations, Incident management, Branch Availability etc• Leading the process and quality initiatives in the account for continuous service delivery improvement • Key quality initiatives takeno Balance Score Card rollout for all the technical Domainso Develop and drive service excellence program to build service culture and improved customer perceptiono Driving Service improvement initiatives through quality processes & automation• Contract Management includes Compliance to agreed Contract and ensuring adherence of Contract SLA and Deliverables• Finance management includes driving and review of financial objectives such as Gross margin, productivity, Timely Billing, Payment collections• Responsible for business enhancement opportunities• Risk management: Review and drive mitigation plan for all the program level risks identified during presales, transition, sustenance Service Delivery and Transition/project management• Resource management: Overall Team Size PAN India is around 700+

Work Profile:• Heading Networking and Datacenter practice for the whole of Western Region (includes Maharashtra, Gujarat, Goa and Rajasthan) • Responsible for overall Business operations which includes Response to RFPs, Timely Billing and Collection for Western Region• Leading a team of 50+ resources comprising of Project Mangers, Technical Managers, Engineers, Operations executives• Planning of the Project roll-out in concurrence with Customer • Vendor Management • Handling operational escalations during the execution

Handling various Networking and Datacenter Projects•Responsible of the entire Project Life cycle•Planning and timely execution of Projects•Monitoring and Tracking the progress of each activity / Milestones•Vendor management •Implementing the Project as per the agreed Scope•Business Operations•Leading a team of Project Mangers and Project Engineers

Managing Projects of the entire Region comprising of Maharastra, Gujarat, Goa & some parts of Madhya Pradesh amounting to 12 PoPs, Global NOC being in Bangalore• Coordination with other Regional Project Managers across the country, manage and implement National Wide Projects• Managing the team of Infrastructure Services, giving adequate consultancy to the customer, conducting regular brainstorming sessions within the team• Complete Ownership of the Assigned Task, taking care of Customer needs, keeping Wipro Quality Standards high • Involvement with Network Solutions Team, while devising solutions for large Projects including Major RFPs and Tenders• Conducting a detailed feasibility study of the Project during Presales stage• Planning of the Project roll-out with contingency measures in place done in an organized manner with concurrence from the Customer before actual Project take off• Monitoring and Tracking the progress of each activity• Ensuring on time project implementation as per service Description• Assessment of legal and commercial issuesServices Dealt With: o Virtual Private Network, Internet Access, Web Hosting & Collocations, Video Streaming, Managed Security Services, Managed Network Services, Virtual ISP