Efficiently resolved customer problems by actively listening, providing solutions, and verifying KYC documents for loan applications, resulting in a 95% customer satisfaction rate.• Successfully generated leads through targeted marketing activities, submitted in the CRM system, and exceeded cross-sales targets by 20%, promoting various insurance products and creating Demat accounts.• Demonstrated exceptional administrative skills as an Assistant Coordinator in the Auction Hub by accurately entering account numbers into Excel, and categorizing them based on area and area. • Supervised for streamlined tracking and reporting, resulting in improved visibility of auction status.Assess the value of gold items based on weight, purity, and market ratesConduct thorough inspections and tests to verify the authenticity of gold itemsDetermine loan eligibility and maximum loan amount based on the quality and quantity of gold