Srinivasan Krishna

Srinivasan Krishna Email and Phone Number

Director Modern Workplace Technology @ CSG
Bengaluru, KA, IN
Srinivasan Krishna's Location
Bengaluru, Karnataka, India, India
Srinivasan Krishna's Contact Details

Srinivasan Krishna personal email

n/a
About Srinivasan Krishna

24 years of experience in Information Technology where expertise span across Senior Leadership, Product Development, Project/Program Management, Operations Management, Quality Assurance – Business Process Improvement; Continual Service Improvement; IT Audit and Global PMO.

Srinivasan Krishna's Current Company Details
CSG

Csg

View
Director Modern Workplace Technology
Bengaluru, KA, IN
Website:
csgi.com
Employees:
7504
Srinivasan Krishna Work Experience Details
  • Csg
    Director Modern Workplace Technology
    Csg
    Bengaluru, Ka, In
  • Csg
    Director Of Enterprise Applications And Product Development
    Csg Sep 2018 - Present
    Bangalore
     Highly motivated and innovative teams to create world-class applications  SAFe Agile and DevOps Thought leadership in technology direction and best practices in development - digital transformation and transition methodology  Effective management of budget and financial targets Promote continuous improvements  Strong leadership, organizational, diplomatic, and motivational skills with the ability to quickly adapt to change. Strong collaboration skills and ability to influence a cross-functional team to deliver results
  • Csg International
    Senior Manager Operations
    Csg International Sep 2015 - Sep 2018
    Bengaluru Area, India
     Managed global operations.  Integrated an off-shore team model with the existing high-cost team to significantly reduce the support cost Maintained 100% service level agreement resulting better customer experience. Implemented ITIL Change, Incident and Problem management processes to improve customer service and satisfaction. Process optimization to successfully cut costs, automation, streamline operations and increase productivity.
  • Csg International
    Pmo Management
    Csg International Mar 2014 - Aug 2015
    Bangalroe
     Responsible for building, deploying and managing the organization specific delivery methodology called the Standards of Practice. The Standards of Practice is a continual improvement program to achieve delivery maturity within the organization. Spearhead in implementing the organization specific Estimation tool which involved in-depth analysis of industry best practices in estimations and incorporating company specific factors to achieve better estimation accuracy. Design and development of tool and training/rollout across the organization. Implementation of project delivery governance tools such as Forward-Looking Risk Indicators application to provide early warning signs to the senior management on the currently running projects, Effort Analysis for monitoring project under/overrun performance and Metrics Dashboard for measuring KPI’s of projects’ globally. Project Implementation using the SAFE Agile methodology. Implementation and rollout the testing tools such as Rational Test Manager RTM, Rational Quality Manager RQM and Atlassian Jira/Zephyr
  • Csg International
    Senior Process Analyst
    Csg International Jan 2008 - Mar 2014
     Responsible for building, deploying and managing the organization specific delivery methodology
  • Csg
    Project Manager
    Csg Mar 2006 - Jan 2008
     Managed on-shore and off-shore technical teams ~30+ to delivery billing solutions to the customers
  • Wataniya Telecom
    Senior System Analyst
    Wataniya Telecom Dec 2000 - Mar 2006
    Telecom billing operations management, Oracle CRM implementation, Billing support and CRM & Billing integration
  • Bpl Mobile
    System Analyst
    Bpl Mobile Jan 1999 - Nov 2000
    Telecom billing operations management

Srinivasan Krishna Skills

Quality Assurance Software Development Project Management Program Management System Testing Key Performance Indicators Quality Management Project Estimation Performance Metrics Itil Itil Csi Certified

Srinivasan Krishna Education Details

Frequently Asked Questions about Srinivasan Krishna

What company does Srinivasan Krishna work for?

Srinivasan Krishna works for Csg

What is Srinivasan Krishna's role at the current company?

Srinivasan Krishna's current role is Director Modern Workplace Technology.

What is Srinivasan Krishna's email address?

Srinivasan Krishna's email address is sr****@****ing.com

What schools did Srinivasan Krishna attend?

Srinivasan Krishna attended Project Management Institute, Manonmaniam Sundaranar University, Bharathiar University.

What skills is Srinivasan Krishna known for?

Srinivasan Krishna has skills like Quality Assurance, Software Development, Project Management, Program Management, System Testing, Key Performance Indicators, Quality Management, Project Estimation, Performance Metrics, Itil, Itil Csi Certified.

Who are Srinivasan Krishna's colleagues?

Srinivasan Krishna's colleagues are Edwin Cheung, Capm®, Steve Otto, Jim Desordi, Craigh Smith, Manoprabha Muthumani, Dana Julian, Glen Ford.

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