* Responsible for entire business operations including vendor recruitment, marketing and new product development.*Experienced in generating new leads, identifying and contacting decision makers, selecting deals in line with strategy and facilitating pitch logistics*Maintaining good relationship with builders and developers and stakeholders for continuous business development *Collaborated closely with sales team to deliver better revenue* Established company in 2018 and developed it into a leading service provider* Responsible for the business development of the practice; established strategic partnerships to enable referrals and to attract clients.* Developed channel strategy through online, phone, and F2F sales.

* Significantly enhanced annual revenue by establishing and growing various new client relationship* Improved significant customer relationships by serving as a single point contact for all needs.* Identified, engaged and qualified vendor partnerships* Negotiated sales contracts and creation of proposals* Daily prospecting to identify potential clients and set-up sales presentations* Closed large deals with RJ Builders, Simplex Infrastructures and Soul Space Infra.

*Initialised innovative lead generation/cultivate prospective clients, in addition to maintaining relations with existing customers.*Assists in driving the achievements of financial goals in ensuring associates follow the inventory management process*Develops and communicating goals, teaching and ensuring conducting daily meetings*Provides direction and guidance to associates on customer and issues are resolved within company compliance*Works hand to hand with hourly supervisors to ensure associates are available to meet daily production plans*Used Deep understanding of online marketing, lead generation, referrals and networking*Oversees contracted projects from pre-construction to and installation progress and supervise*Constructed a strong referral network of satisfied customers by providing outstanding and personalized customer service*Performed in-home presentations to educate clients on the benefits of solar energy, resolved customer complaints with a high degree of problem solving solutions

* Created, analyzed, and distributed quality assurance reports for use bytraining and operations teams.* Developed an automated feedback mechanism using SharePoint, in order toimprove service quality.* Participated in an automation drive for SQL-based real time data retrieval ofaudit sheets & presenting in a dashboard.* Created & maintained process documents like SOP, SDD, SMP, dependingon the HP-Client agreement.* Successfully Completed Continuous Improvement Program (CIP) by runningan Engineer to Zero (E2Z) Project for reduction of tickets creation.

* Led a team of15 direct reports in a B2B collections Insurance process. * Establishing quality standards for various operational areas, ensuring a quality focused customer experience while adhering to the SLA's and work processes. * Coordinating integration with support functions viz. Quality, Training, Technology and Compliance & HR Departments. Responsible for planning and directing work efforts while engaging team through coaching and mentoring.* Collaborated with offshore and onshore staff to streamline (& potentiallyautomate) and update stakeholders with performance against targets, highlight challenges and recommend improvements to process, changes to workflow and resource mapping.* Collaborated with clients on SLA metrics, i.e. Quality, Productivity, collections and the individual performance. Involved in Recruitment process, Incentive programme planning, Seat utilization, Resource management and performance appraisals.Highlights:Trained new hires on process and system.Was the single point of contact for all MIS for the process across both sites.Cross trained on multiple lines of business (Motor, Non-Customer Line and Commercial Business).

* Leading a team 10 direct reports in a B2B collections Insurance process. * Establishing quality standards for various operational areas, ensuring a quality focused customer experience while adhering to the SLA's and work processes. *Coordinating integration with support functions viz. Quality, Training, Technology and Compliance & HR Departments. Responsible for planning and directing work efforts while engaging team through coaching and mentoring.* Provide support to my subordinate's in terms of data analysis and allocation of work to the supporting staff on a daily basis.* Generating report's and results for previous day's work allocation and sharing the data across the unit.* Providing key improvement areas in the process and work flow management.

* Responsible for claims processing for a general insurance client, helping transform its business through a far-reaching business process outsourcing project.* Consistently demonstrated superior performance on targets with emphasis on quality with ownership and delivering against significant challenges.* Providing timely responses to all client requests, including on - call support outside normal outside normal business hours if required.* Identify, assess and resolve complex issues/problems within own area of responsibility.* Support and sustain a positive work environment that fosters team performance through own work and behavior.