Srinivasan Nagarajan Email & Phone Number

Noida Area, India

- Managed PAN India CRM Implementation across Business verticals.- End to end Stakeholder Management involving multiple Business Verticals, Product, Partner, IT Security and Technical teams.- Organized and re-planned the implementation journey at various levels to ensure a successful launch.

New Delhi Area, India

Products : Customer Lifecycle Management/Customer Value Management & Analytics>> Managing and coordinating with clients to understand business challenges and business requirements and help internal teams to develop product feature set in line with market/business requirements >> Leading proposal finalization for multiple Business opportunities in response to RFIs & RFPs. >> Drawing up a detailed plan to achieve each stage of the product and leading the team to execute the project within defined TAT>> Conducting requirements analysis - functional and non-functional/ functional design and user interfaces to ensure the usability of the product>> Building user case studies and value proposition for products>> Distributing and acting on insights, including segmentation studies, user analysis and other sources of insight>> Created churn prevention model: Running successful retention programs to prevent churn by building drop in usage and zero usage model>> Redesigned pricing strategies for upsell/cross sell opportunities

New Delhi Area, India

>> Responsible for India and Myanmar accounts in terms of Customer Success/Satisfaction, product/service utilization, upsell – Establishing connect with all levels in customer organization.>> Driving Operational Cost Optimization through process streamlining, effective resource utilization and increase efficiency of complete value chain.>> Leading new product initiatives for process automation and optimizing customer business processes/operations>> Collaborating with cross functional stakeholders – Business, Operations, IT, Procurement, Sales to build seamless execution mechanism within the organization and at customer.>> Utilizing data to identify probable areas of opportunities in terms of revenue management and cost optimization.

Hyderabad,Ap, India

>> Designed and Deployed overall 1600 new sites, managing the entire life cycle from planning to “Go-live” of radio network that involved business operations and customer management.>> Received ‘Spot Award’ for completing “Delight Project” that enabled customer to project Hyderabad city as seamless coverage and quality network PAN India>> Honored with Spot Award for Successful Closure of Annual Operations Project 2010-11 on a record high sites deployment>> Partnered with Sales team in acquiring Elite Defence Customer Accounts

Pgpm, Marketing/Marketing Management

Activities and Societies: Member- Events Committee at Great Lakes: Organized Crest’14, one of GLIM’s coveted B-Plan events. Member.

Bachelor Of Engineering (B.E.), Electronics And Communication

Activities and Societies: Executive Member of Impulse’06 - organized national level Tech Fest in college.

Education record

Activities and Societies: Part of school choir and quiz team.