Srinivas Kulkarni Email & Phone Number

Seasoned IT Professional with nearly 20 years of experience in IT Service Delivery for Remote Infrastructure involving Digital Workplace Services and Data Center Services. Handled Service Delivery and Operations for Technologies like Software Distribution & Patching, Application Packaging, EndPoint Security, MDM, Monitoring, Windows Server, AD, SCCM, SCOM, MS SQL Server, Storage and Network. Strong understanding of ITIL v3 Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Level Management and Request Management. Technically proficient, exhibiting strong analytical skills, applying a logical approach to problem-solving and troubleshooting. Support in executing the process improvement plans and implement process improvements. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Managed end-to-end Service Delivery for Toyota Financial Services and American Automobile Association (AAA). 8+ years of experience in supporting and managing Microsoft Global IT Infrastructure. Worked as Operations Delivery Manager for Microsoft Global IT supporting SCOM & SCCM infrastructure. Handled transition for Service Intelligence & Monitoring Operations for managed services at Microsoft Corporation (Redmond). Involved in Transition and Transformation of multiple projects while managing service delivery for various clients.

Listed skills include It Service Management, Pre Sales, Itil, Windows Server, and 20 others.