Srinivas Rao Neppali Email & Phone Number

• Handling Service Operation of leading brand of ASUS Products Notebook/EEE PC/LCD Monitors for All India.• Managing a size of 150+ Service Engineers thru 45 Service Centers Across India• Monitoring call login on System (ASUS eService CRM)• Monitoring call closer on ASUS eService CRM System• Achieving Service Agreements as per vendor SLAs• Achieving TAT as per Vendor SLAs• Ensuring Satisfaction levels of Channel Partners and End Customers• Ordering Spare Parts for All India Branches thru CRM Software• Planning for buffer spares based on last 3 months failure rate• Revenue generation thru OOW calls• Ensuring timely defectives submits back to the Vendor• Ensuring Zero defectives at Service Centers• Evaluating Service Engineer’s repair performance thru monthly service analysis reports• Providing required product knowledge/training to all Service Engineers by coordinating with Vendor• Creating/developing technical library of all resolved technical issues by engineers and make them available on Intranet and the same will become quick reference for engineers to resolve issues very quickly• Generating monthly claims and sending bills to the vendor for receiving payments

• All India defectives collection at Hub and processing for RMA Process for re-export to vendor• Introducing certain processes, procedures in place which resulted on getting full control over defective inventory as well as Good Inventory.• Efficiently managed TRC (Technical Repair Center – Back end Support for All India Branches) with assured TAT• Steered initiates taken for changing The face of the National Hub from Scrap Center to a Professional Hub through:• Implementation of 5s & changed the face of National Hub from Scrap Center to a Professional Service Hub.• Introducing certain processes, procedures in place which resulted on getting full control over defective inventory as well as Good Inventory. • Bagged Award of “Service Excellence” for showing excellent performance in improving service activities at National Hub.

• Responsible for overall Service Operations for entire AP (Andhra Pradesh) Region• Handled Service Operations for multiple brands of Asus, BenQ, Iomega, Logitech, LaCie, Umax, Wacom.• Provided Service Support for Channel Partners - Dealers/Resellers/System Integrators/End Customers• Provided technical support for Service Engineers/Sales Team & Channel partners• Maintaining and achieving SLAs as per vendors• Monitoring and achieving TAT as per vendor norms• Revenue generation thru Out of warranty calls• Providing AMC quotations and fallowing up for renewals of UMAX High End Scanners and other make Desktop PCs• Branch profitability• Handling high escalations and resolving issues timely• Maintaining customers/channel partners satisfactions levels• Ensuring timely defectives submit to Central Hub and ensuring Zero defectives at Service Center• Preparing monthly service reports, MIS reports and submitting to the HOD/RSM

• Component level repairing of UMAX (SMPS, Speaker, UPS), BenQ (LCD Monitor, LCD TV, Projector, Joybook) and Card Level repair of ASUS Notebook/EEE PC/Notebook & EEE Tops• Ensuring quality repairs in order to reduce 2nd repair returns• Keeping Service Center neat and clean with proper identification of all inventories at service center• Maintaining customer’s feedback reports on repaired products• Providing technical product demonstrations to channel partners and end customers to increase sales• Providing telephonic technical support to channel partners/end customers for the product installations• On-Site Service Support for UMAX UPS & BenQ LCD Monitors and LCD TVs• On-Site Service Support for Iomega NAS (Network Attached Storage) Devises at Client’s Site

• Component Level repairs of SMPS, Keyboard, Mouse and CRT Monitors• Troubleshooting of Hardware & Software issues• Configuration and administrating of 25nos PCs within LAN• Taking daily backups of important data from All PCs• Attending Onsite Calls of CRT Repairs and Printers installations and troubleshooting• Handling AMCs of Desktop PCs and Inkjet Printers• Going to field and getting AMCs for Desktop PCs from Homes or Small Offices

• Component Level repairs of B/W & Color TVs• Component Level repairs of all other Consumer Goods• On-Site repairs at Customer’s House for B/W & Color TV

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