Soc Engineer
Current• Working on the latest monitoring technologies like AppDynamics, ELK, Kibana, Catchpoint, Grafana, CheckMK (CMK) etc.• Expect in Monitoring, Analysing and verify complaints/trends/alerts through over several tools and channels on production-impacting incidents.• Tracking of production incidents through tools and liaising with responsible teams for timely resolution as per the SLA.• Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents.• To Maintain control, ownership and operational authority of an outage triage during high pressure.• Perform ITIL analysis and apply ITIL best practices Engage management, as needed on highly sensitive or recovery issues.• End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution
