• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.• Develop and manage application code, user interface, and third-party integration components• Develop necessary development documentation as needed e.g. technical design, developer notes, etc.• Performs core configuration tasks including system policies, business rules and client scripts.• Manages users, groups and roles• Manages data with Tables, the CMDB, Import Sets, and Update Sets.• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows• Performs migration activities Dev to QA, QA to Prod• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control