1. Configured and managed AWS IAM roles, VPC security groups, and Multi-Factor Authentication (MFA) for secure access control, ensuring the protection of VoIP platforms against unauthorized access.2. Enabled AWS CloudTrail for audit logging and CloudWatch for real-time monitoring, improving detection and response time to potential security incidents by 20%.3. Conducted regular vulnerability assessments using Nessus on AWS infrastructure, identifying and mitigating critical security… Show more 1. Configured and managed AWS IAM roles, VPC security groups, and Multi-Factor Authentication (MFA) for secure access control, ensuring the protection of VoIP platforms against unauthorized access.2. Enabled AWS CloudTrail for audit logging and CloudWatch for real-time monitoring, improving detection and response time to potential security incidents by 20%.3. Conducted regular vulnerability assessments using Nessus on AWS infrastructure, identifying and mitigating critical security vulnerabilities to enhance cloud security posture.4. Configured GuardDuty to detect and respond to unusual activity, improving incident detection and proactive threat management.5. Optimized secure API configurations with encryption and access control for VoIP integrations, improving data protection and client-specific security compliance.6. As an L2 resource, actively trained new team members on cloud operations processes, guiding them through technical challenges and best practices. Show less

1. Manage client interactions across multiple channels (calls, emails & meetings), owning the resolution process from inquiry to escalation, secure client satisfaction through prompt and effective service delivery.2. Provide technical aid for in-house cloud-based VoIP applications including Acefone & Servetel, maintaining uninterrupted functionality and swiftly resolving client issues to maintain optimal performance.3. Facilitate seamless integrations with CRM and business platforms… Show more 1. Manage client interactions across multiple channels (calls, emails & meetings), owning the resolution process from inquiry to escalation, secure client satisfaction through prompt and effective service delivery.2. Provide technical aid for in-house cloud-based VoIP applications including Acefone & Servetel, maintaining uninterrupted functionality and swiftly resolving client issues to maintain optimal performance.3. Facilitate seamless integrations with CRM and business platforms like Zoho, Bitrix24, Microsoft 365, Salesforce, and HubSpot, ensuring smooth VoIP platform connectivity and enhancing client workflows.4. Diagnose and resolve cloud applications problems within set SLAs, consistently documenting incidents and solutions for future reference and improvement of support processes.5. Configured and troubleshooted APIs for VoIP solutions, customizing integrations to meet client-specific requirements. Optimized performance and delivered tailored communication solutions that improved client satisfaction.6. Maintain comprehensive documentation of all troubleshooting efforts in a ticketing system, promoting knowledge sharing and contributing to process improvement initiatives for enhanced service delivery. Show less

1. Provided technical assistance to clients in the airline company, IndiGo Aviation, delivering tailored solutions to meet specific operational requirements and ensuring high-quality support.2. Maintained comprehensive IT documentation, including files and log sheets, maintaining accurate records and efficient data management for audit and operational purposes.3. Contributed to IT requirements by offering insights for system improvements and supporting IT auditing processes, securing… Show more 1. Provided technical assistance to clients in the airline company, IndiGo Aviation, delivering tailored solutions to meet specific operational requirements and ensuring high-quality support.2. Maintained comprehensive IT documentation, including files and log sheets, maintaining accurate records and efficient data management for audit and operational purposes.3. Contributed to IT requirements by offering insights for system improvements and supporting IT auditing processes, securing compliance and operational efficiency.4. Oversaw IT operations maintenance, making certain of minimal downtime and smooth flight operations, optimizing system reliability and overall service quality. Show less

1. Assisted customers via remote sessions, addressing inquiries and resolving technical issues related to Alexa and Fire TV Stick devices, ensuring timely and efficient support.2. Diagnosed and assisted IoT device issues, including setup, connectivity, and functionality, providing clear, actionable solutions to enhance device performance and customer satisfaction.3. Accurately documented customer interactions and resolutions in the support system, facilitating knowledge sharing and… Show more 1. Assisted customers via remote sessions, addressing inquiries and resolving technical issues related to Alexa and Fire TV Stick devices, ensuring timely and efficient support.2. Diagnosed and assisted IoT device issues, including setup, connectivity, and functionality, providing clear, actionable solutions to enhance device performance and customer satisfaction.3. Accurately documented customer interactions and resolutions in the support system, facilitating knowledge sharing and contributing to the continuous improvement of service delivery. Show less

1. Provided first-level technical assistance via phone, email, and in-person, addressing a wide range of technical issues and establishing prompt resolution.2. Diagnosed and resolved hardware and software problems, including operating systems, applications, and network connectivity, ensuring minimal disruption to operations.3. Installed, configured, and maintained IT equipment, such as desktops, laptops, printers, and peripherals, optimizing performance and securing reliable… Show more 1. Provided first-level technical assistance via phone, email, and in-person, addressing a wide range of technical issues and establishing prompt resolution.2. Diagnosed and resolved hardware and software problems, including operating systems, applications, and network connectivity, ensuring minimal disruption to operations.3. Installed, configured, and maintained IT equipment, such as desktops, laptops, printers, and peripherals, optimizing performance and securing reliable functionality. Show less