•Overseeing the administration, managed the CPQ Package and efficiently handled Price books and the Product Table for streamlined operations.• Installing and maintaining packages from the app store to enhance system capabilities and implement Advanced Approvals and configuring Email Services for improved workflow.• User creation responsibilities, including providing access, assigning licenses, and managing Permission Sets related to CPQ.• Configured Email Templates and Letterheads to ensure effective communication.•Involved in gathering requirements from Clients and formulating dashboard development plan.•Created a repository of data by collecting data from multiple data sources and validating them.•Transformed the raw data and building end-to-end dashboards for end users.•Migrated the data from external systems and storing them in Excel and CSV formats.•Loaded the data from multiple Excel and CSV files and storing it in SQL Server database.•Created a normalized database by establishing the relationships with multiple related tables.• Writing SQL queries for checking data redundancy and data inconsistencies.

•Configuring and customizing Salesforce to meet the organization's specific needs, including custom fields, page layouts, workflow rules, and process builder.•Managing user roles, profiles, permissions, and access controls to ensure appropriate levels of data security and user functionality.•Importing, exporting, and maintaining data within Salesforce, ensuring data accuracy, integrity, and cleanliness.•Implementing workflow rules, process automation, and approval processes to streamline business processes and enhance efficiency.•Managing 100+ reports and dashboards to provide actionable insights into sales performance, customer service, and other metrics.•Collaborating with developers and stakeholders to integrate Salesforce with other business systems and applications. Enforcing security best practices, monitoring user activity, and ensuring compliance with data protection regulations.•Identifying and resolving issues related to Salesforce functionality, user experience, and system performance.

PROJECT: (Website revamping: Migration from basic HTML, CSS based website to CMS based website using WordPress)•Successfully created pages for multiple website sections for different SBV trust-affiliated organizations.• Quickly and effectively addressed the project supervisor's tickets for page modifications and corrections.• Learned how to use an Agile-Scrum model and became acquainted with Open Project, an open-source project management application.• Uploaded videos provided by the PR team to over ten organizations' YouTube channels and integrated them into websites.• After receiving enough training on the operation of the production environment, I worked in the project's production support.• Assumed new responsibilities for the small computer center with roughly 25 systems, including system and network administration and technical support.