Strategy Planning• Devising and implementing optimum strategies to ensure top line and bottom line profitability with key emphasis to develop business through new accounts and service excellence to existing clients.• Establishing, implementing and monitoring standard operating procedures for all areas of the hotel; seeking avenues to implement new & progressive standards in all areas of the operation.Operations Management • Ensuring operational efficiency of highest standards in all core departments with teamwork with support departments of the hotel.• Ensuring that the revenue and expense budgets of all profit and cost center are in order; implementing strategies to ensure that there is no deviation from planned goals.• Preparing room revenue budget, expense budget for the room division function; interacting with the sales & marketing team to develop and implement S & M strategies.Guest Satisfaction• Implementing quality improvement measures for continual improvement in services, identifying improvement areas and implementing adequate measures to maximise customer satisfaction.• Taking appropriate decisions in view of maintaining the quality level; delivering high quality service to the clients for maximum customer experience. • Developing a win-win relationship with customers and corporate establishments to ensure repeat customers; identifying customer focus areas & relationship avenues to increase customer confidence.HRM/ Team Management• Conducting the performance appraisal on the competency matrix to ensure there is continuous development on hired team members.• Charting procedures for hiring, induction, training and employee welfare; Training Executives,Managers.• Setting up employee retention and engagement programmes to ensure career growth across the unit.

A 104 Rooms Business Class Hotel, Part of Sarovar Hotels & Resorts having 60 hotels in India & Abroad.• Accountable for achieving desired budgets of Revenue & Expenses for the hotel• Driving the Brand standards and there by achieving the desired GSTS scores across all the departments.• Functioning closely with various corporate heads in view of the Property’s performance Vs New Trends, Brand standards.• Providing guidelines for the management on the project related aspects• Accountable for the Learning & Development of the team members• Coordinating with:Regional Sales Offices of Sarovar Hotels & Resorts to drive S & M statergies for the unit.Finance heads of the corporate office with regards to the finance aspects.Sales, Revenue team in planning proper market mix, and rates to achieve maximum yield possible and enforce hotels yield strategies.

SIGNIFICANT ACCOMPLISHMENTS (OVER 5 YEARS ON VARIOUS CAPACITIES): • Part of:o Leadership & training team for employee engagement activities.o Pre Opening team.• Joined as a Front Office Manager than elevated to EAM and General Manager.• Become one of the youngest General Manager across the Group.• Actively interacted with the Group Revenue Manager in invigorating tie ups with Travel Portals & 3rd Party sites to increase the electronic marketing channel productivity.• Played a major role in ensuring that the operational budget is in line and striving that in each area the operational budget is in line and costs are strictly controlled to maximize profitability.• Executed best practices to ensure Maximum Guest Satisfaction Index levels are achieved like Welcome Back, Long Stay, etc• Implemented unique practices like Stars & Stripes, Banter with a Guest, to enhance the staff interactions with the Guests. • Twice awarded as HOD of half year, Achieved Department of the year for 2010 and received various appreciation letters.