An experienced banking professional with over twenty years of experience, in implementing major Retail Banking Initiatives, which includes Digital banking, IVR , Core banking, Retail Lending System and various other business initiatives. Good expertise in Project Management lifecycle, Requirement specifications, Channel Migration, Business Analysis, Vendor Evaluation & User Acceptance Testing .• Possess excellent analytical, leadership, communication, interpersonal and management skills.• Implemented Electronic channels for Retail & Corporate banking.• Handled end of end implementation of projects, from business requirements, Functional Testing & delivery. • Lead a team of Quality Analysts for User acceptance testing across all Channel initiatives • Managed external vendors to deliver solutions as per requirements• Conducted cost benefit analysis on new initiatives and sought approvals from Senior Management• Developed user journeys for product enrollment, service requests and transactions to be in line with customer requirements and industry best practices.• Proposed and implemented new features and services to drive adoption and usage of digital channels amongst the Banks customer base• Coordinated with other business units to migrate relevant banking services to digital channels with a view to increasing channel adoption and usage by customers.• Increased RAKBANK ATM network in line with Banks strategy• Successfully managed all change initiatives & conducted Quality testing during core banking implementation • Managed a team of functional Business analysts to prepare Functional Requirements• Coordinated with multiple stakeholders from Business & Personal banking, to finalize requirements • Managed system roll out during Standard Chartered Bank & Grindlays merger