Sriram . Email & Phone Number

Chennai, Tn, In

San Franscisco, California, Us

San Mateo, California, Us

San Mateo, California, Us

Provide product training and product demonstrations to Customers/partners during the engagement and design partner training programs to enable partners to implement Freshworks suite of products.Granulate a problem and suggest the best solution to address the customer's needs.Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer/partner concerns thereby removing the impediments and enabling on-time project completion. Enable customers/ partners in all aspects of project implementations and onboarding including coming up with strategies to programmatically scale the partner ecosystem.Work closely with partner and project stakeholders and enable partner in defining project goals and objectives as well as planning and delivering the project.As a program manager, I will have to enable partners in planning, tracking, and managing projects that successfully meet timelines.Manage initiation, planning, execution, launch and closure phases of programs. Ensure alignment of all program stakeholders behind overall objectives.Set a gold standard for concise, polished, and crisp communication.Be a catalyst for change in the organization, lead without authority and handle evolving change efforts by establishing excellent rapport with stakeholdersProgram manage technical, complex, large scale, cross-team, cross-functional initiatives from planning to delivery

San Francisco, California, Us

Increasing sales and winning new business.Providing technical support to customers before and after-sales.Evaluating customer needs to suggest upgrades or additional features.Training customers to use their products.Answering product-related queries in a timely manner.Maintaining customer relationships and ensuring customer satisfaction.Providing reports to developers and stakeholders on product performance.Ensuring deliveries arrive on time and in a good condition.Tracking account metrics.

Chicago, Illinois, Us

Worked at the customer facing environment. Understanding SaaS model to onboard and implement the product has been my routine. Work with Cross functional product and engineering teams to conceptualize solutions• Be hands on with the teams in Sprint planning, Estimation, Retros and other scrum ceremonies.• Work with cross-functional product and engineering teams to define and resolve dependencies• Continuously measure and report the progress of teams and organizational units in meeting their goals and the goals of FourKites• Interact with product, engineering and GTM executives on a daily basis in order to facilitate informed decision making• Proactively manage risks, issues, and dependencies• Partner with Product and Engineering Managers to contribute towards product road-map planning, resource planning and prioritization tradeoffs Debugging the errors by using multiple tools and sorting the issued within the expected ETA.

Basking Ridge, Nj, Us

RFPs and RFIs.Verizon is embarking on major Pre-sles initiative known as Deal Velocity Sales Support that requires ramping of the existing RFP team(Request for proposal team) for providing the proposals.Expertise in multiple application like Proquest, SFDC, Premisys, Cameo, eCost, Knowledge of several products and the accompanying process knowledge.Accumulate customer requirements from accounts SA(solution architect) / sales team and facilitate to deliver the proposals with in SLA.Closely work with pricing manager on discounts and deals.

Worked closely with virus removal and windows team.Troubleshooting issues with DSL and UVERSE modems and routersTroubleshooting issues with DSL and UVERSE modems and routersTroubleshoot Windows drivers and Updates related issues.Meeting the SLA & compliance as per the Organisation’s terms and conditions.

Newark, California, Us

As a Technical Support Engineer to manage core network includes all Operating Systems to provide and implement the solution for the clients across Globe.Dealing with installation of SEP and its in server and client computersRunning the virus patches in the servers to keep the environment safe and securedI was into Infrastructure Setup and implementations; Incident HandlingResponsible for the implementation of Remote devices based on the client requirement.

Master Of Business Administration - Mba

Bsc Mathematics, Mathematics And Computer Science