Srishti A Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

Scrum Master/ ITSM / Knowledge Management/ Change management / Problem management/ Incident management • Ensure efficient and prompt handling of all the changes by standardizing methods and procedures, thereby enabling approved changes with minimum disruption.• Prevent unauthorized changes, Post Implementation Reviews of changes (CPIR), Maintain a record of all changes.• To minimize (and preferably eliminate completely) any negative or unexpected impacts of change or change related incidents on the quality or continuity of service to the customer and hence improve the day to day operations.• Performing quality check on changes for multiple accounts.• Generating reports – daily reports (for follow up with change owners and client), DSR report, and monthly stats report.• Chairing - weekly CAB meeting, client meeting, and team meeting and sending the minutes.• Participating in Daily Service Review (DSR Meeting) for the account in which high priority incidents, incident causing change and vice-versa, Root Cause Analysis are being discussed.• Identifying the areas of improvement, and working on them to promote good quality, customer satisfaction and adherence to the SLA’s.Problem Management Track and communicate progress of problem(s) to relevant partiesReview progress/results with client and/or (senior) managementMaintain Known Error databaseProblem management reporting and metricsDrive the process the adherence during any Incidnet HandlingParticipate in the Incidents to ensure that all parties contribute to the resolutionCoordinate between multiple support teams and with vendors to delivery incident resolutionValidate the Incident Report for the appropriate update and ensure that the RCA is delivered as requiredInform the respective owners on the open incidentsValidate the impact on the incident and update customer on the further action

New Delhi Area, India

• Ensuring Knowledge articles are updated /created within the defined SLA. • Governance activities to ensure processes are adhered to and knowledge relevance is maintained on individual accounts. • Ensuring all lines of services are timely communicated about the changes to knowledge management database. Presenting and analyzing Knowledge Health • Effectively communicate with the client and internal stakeholders to prioritize day to day operations • Deploy the process related methods and techniques • Representing KM on client /internal Project status meetings from Knowledge perspective to ensure our contractual obligations are met /surpassed• Follow up with clients through updates until their issues are resolved• Answer basic product questions to assist clients to use our functionalities in a self-service way• Escalate complex issues to higher levels of support.• Identify common user issues and communicate feedback

Gurgaon, Haryana, India

• Docket new patent case filings, incoming office actions, and correspondence (PTO, PCT, and Foreign Associate), as needed; • Advise attorneys of issues relevant to clearing the docket, and re-docket actions as needed; • Assist in quality assurance review for patent filings by noting and referring any errors or omissions observed during the normal course of docketing duties; • Assist in checking and updating the status of patent cases with the United States Patent and Trademark Office and foreign patent office’s when appropriate.• Acknowledge completion of work through work allocation tool or Time Tracking Systems (TTS).• Improvise on standard of deliverables based on feedbacks from Quality Reviewer.• Attend conference calls with client to support the supervisor with process related inputs.• Suggesting process improvement opportunities and support during implementation• Assist supervisors in preparation of reports based on data stored in IPMS.• Meeting expectations with individual, team as well as personal development goals.

• Managing country wise sales data on MS Excel• Direct interaction with client through Skype • Sales coordination activities

Postgraduate Degree, Business Administration And Management, General

Bba, Business Administration And Management, General

Graduate Diploma In International Business, International Business

12Th, Commerce