• Handling the overall eCommerce business for brands.• To set the strategic direction for, oversee and co-ordinate all e-commerce activity across the website /marketplaces.• Working as a Project Manager to manage a website from a scratch to the final stage.• Major clients: Birkenstock, NewU, Seven by M.S. Dhoni, Lino Perros, D’Chica, Kazarmax, Mora Tara, Sko, Sej by Nisha Gupta, etc.• Closely working with Tech, Marketing and Finance team to ensure the smooth process to run a brand.• Ensuring that brands are live across all marketplaces to maintain consistency of offering.• As an E-commerce Operations Manager, lead the strategic development of the E-commerce activity.• To undertake ad hoc projects as required in the development of the department’s objectives.

• To identify new vendors of brands for the Business Partnership.• Building up new categories as Home Décor, Home Furnishing, Personal Care, Apparels, etc.• To be up to date with industry trends, conduct competitor research and anticipate changes in customer demand patterns.• Responsible for the smooth process of the brands on the website.• To make the strategy to increase the business on the website as well as on the ecommerce platforms.• Work closely with the Product Team to optimize all websites and ensure local online shopping references are satisfied and reflected in product offering.

Operations: Account Management, Business Development/ Supply Chain Management: • Responsible for the development of strong business relationship with Suppliers & Customers.• Worked as Program Manager to maintain the entire business cycle and taking care of entire backend process.• Responsible for focusing on new categories and sourcing new brands as per the requirement of customers.• Managed a team of 6-8 Customer Care Executives, working with them closely to fulfill customer’s requirement.• Making a cross-cultural team environment and supporting various teams in their operations.Team Management:• Trained employees through formal and structural presentations, motivating and aligning each employee’s goal with the organization’s goal.• Guided the team to adapt new changes in technology and processes, ensuring the hassle-free experience to the end users. Data Analysis and process improvement:• Formulated the sales and revenue MIS to visualize and collect the daily, weekly and monthly data, setting and shaping up the processes accordingly• Planning and executing business expansion strategy based on the data analysis of the regularly collected data through customer feedbacks and responses.

Business Development:• Responsible for bringing new customers onboard and adding new product categories in our portfolio. Taking care of the sales.• Managing customer-centric operations and ensuring customer satisfaction by adhering to delivery timelines and product quality norms.Marketing:• Analyzing the market trend and identifying the business potential in new categories of products.Operations:• Managing activities pertaining to negotiation / finalization of deals for smooth execution of the sales & order processing.

• Coordinated with customers to understand the need of customers.• Resolved customer issues and ensure customer delight.