Streamlining the customer-to-tech workflow.Facilitating collaboration between Customer Success, Product and Tech teams.Working on enhancement requests from customers, contributing to product refinement and customer satisfaction.

Product Management and Analytics:Worked on customer dashboards and product analytics catering to the specific needs of the customers.Focused on bugs and enhancements requests.Product Deployment and Customer Success:Facilitated seamless adoption of the product by customers.Set up SOPs for them around the product to help them with the maximum utilisation for optimum results.Pre-sales and Sales:Reached out to the potential customers and briefed them about the product use case and the way it can be transformational in their business.

*Worked with clients in the field of AI-enabled smart waste management. *Enabled the optimisation of product usage through analytics.*Implemented strategies to encourage user adoption through gamification and personalised data insights.

Curated the Geography material for the students enrolled in the institute for UPSC CSE preparation.Worked as a Teaching faculty in the same subject.