* Cultivated strong relationships with assigned customer accounts to create high levels of customer satisfaction and retention.  * Managed digital presence for Bridal Asia across multiple channels including social media accounts, website and online magazine. * Assisted with the creation of new content assets from assets from creating mood boards to overseeing product and execution. * Created and maintained monthly social media calendars and scheduled posts using Facebook Creator Studio.* Set up targeted ads on Facebook & Instagram to promote event registrations with a budget > $10,000.* Designed and distributed weekly email newsletters and promotional content to CRM database based on appropriate segmentation.

• Account Manager and digital marketing strategist for a portfolio of 40+ clients including some of the world’s biggest brands and organizations like the Golden State Warriors, Mercedes-Benz Canada, and New York Post.• Act as Project Lead playing an integral role from launching the email program to design and implementation.• Develop and maintain long term client-relationships, ensuring continuous client satisfaction and retention by providing the highest level of customer service.• Analyze weekly, monthly and quarterly KPI’s and adjust marketing strategies accordingly.• Conduct extensive market research for current digital marketing best practices and build strategic plans to maximize brand awareness, leading to improved returns and customer engagement.

• Develop marketing materials, including monthly sales presentations and enrolment guide booklets• Create client-status reports by performing various scans at the client as well as member level• Assist client-relationship managers in the creation and development of presentations for use with plan sponsors and plan members• Customize and manipulate various marketing material to achieve desired results based on client requests• Provide all logistical support for client-relationship managers

• Actively engaged with customers answering questions and providing information on procedures and policies• Maintained a daily account of transactions, computed and recorded totals of transactions • Performed opening and closing procedures ensuring that all tasks were completed accurately.• Trained new employees in procedures, policies and the POS System used by the McGill Bookstore• Reconciled sales to the POS System daily for recording purposes