Srishti Parashar Email & Phone Number

Passionate and results-driven Banking Professional with over 5 years of experience in operations management, budgeting, and stakeholder management. I have a proven track record of delivering exceptional customer service, building strong relationships, and maximizing customer satisfaction.Throughout my career, I have excelled as a Deputy Manager at Bandhan Bank Ltd., leading teams, managing day-to-day branch operations, and maintaining a comprehensive statistical database of customer complaints and resolutions.With professional qualifications, including IRDA and NISM certifications, as well as a PGDM in Banking from Nextgen Bankers, India, I bring a solid foundation of knowledge and skills to my work. My academic background in Commerce and Company Secretaryship further strengthens my ability to analyze financial data, make informed decisions, and ensure compliance.I am proud to have been recognized with Bandhan Bank New Year Bonanza, Super Achiever's Award, and the Bandhan Ratna Award. I have also been featured in Bandhan Bank Ltd.'s monthly magazine and in a video by "Brut India," highlighting my dedication and outstanding contributions during the COVID-19 pandemic.As a driven professional, I thrive on challenges and continuously seek personal and professional growth opportunities. My excellent communication skills and expertise in cross-functional collaboration, sales, and business development, allow me to drive revenue growth and effectively engage with stakeholders.Let's connect and explore how my expertise, qualifications, and award-winning track record can bring value to your organization.

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  Deputy Manager

  Bandhan Bank

  Dec 2018 - Sep 2023 - Delhi, India

  • Officiating Assistant Branch Head since May 2021, responsible for managing the day-to-day operations of the branch and leading a team.• Maintaining a comprehensive statistical database of customers using FIS (Financial Information System), tracking types of customer complaints, resolutions offered by the organization, and customer satisfaction ratings.• Built long-term, loyal customer relationships by consistently providing top-notch service and delivering detailed order, account, and service information.• Handling front desk operations, processing customer requests and account opening forms with strict adherence to regulatory guidelines.• Responsible for handling locker operations and issuance, ensuring locker facilities' smooth and secure functioning.• Maintaining various official registers, ensuring accurate documentation and compliance with international standards.• Identifying improvement areas in processes and implementing measures to maximize customer satisfaction levels.• Proactively addressing customer queries, concerns, and complaints, promptly resolving issues and exceeding customer expectations.• Contributing to the overall success of the branch and the organization by adhering to international standards and best practices in banking operations and customer service.