Passionate and results-driven Banking Professional with over 5 years of experience in operations management, budgeting, and stakeholder management. I have a proven track record of delivering exceptional customer service, building strong relationships, and maximizing customer satisfaction.Throughout my career, I have excelled as a Deputy Manager at Bandhan Bank Ltd., leading teams, managing day-to-day branch operations, and maintaining a comprehensive statistical database of customer complaints and resolutions.With professional qualifications, including IRDA and NISM certifications, as well as a PGDM in Banking from Nextgen Bankers, India, I bring a solid foundation of knowledge and skills to my work. My academic background in Commerce and Company Secretaryship further strengthens my ability to analyze financial data, make informed decisions, and ensure compliance.I am proud to have been recognized with Bandhan Bank New Year Bonanza, Super Achiever's Award, and the Bandhan Ratna Award. I have also been featured in Bandhan Bank Ltd.'s monthly magazine and in a video by "Brut India," highlighting my dedication and outstanding contributions during the COVID-19 pandemic.As a driven professional, I thrive on challenges and continuously seek personal and professional growth opportunities. My excellent communication skills and expertise in cross-functional collaboration, sales, and business development, allow me to drive revenue growth and effectively engage with stakeholders.Let's connect and explore how my expertise, qualifications, and award-winning track record can bring value to your organization.