Consulting project focused on expansion(B2B2C) & marketing for public speaking firm -Boosted market reach by 337% via brand building initiatives, SEO & proposing GTM strategy for B2C segment. Identifying potential franchise buyer within a budget in B2B segment

Managing a team of over 75 Associates, Assistant managers & Managers involved in the Customer Retention and Escalation Handling process for Byju’s Test Prep and K12 Products.Collaborated with leadership and business team to manage stakeholder communication, process changes and escalations.Optimized existing processes within the company and actively enhanced all customer success initiatives.

Started a retention campaign for Test prep courses from scratch, looked after a team of over 36 product specialists responsible for customer retention and monthly revenue target of INR 140 million.Led social media escalation program enabling resolution of over 300+ social media escalations monthly, provided appropriate solutions and alternatives within an appropriate time frame of 60 minutes and followed up to achieve resolution.Improved conversion from 12% to 30% by supervising daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.Reduced TAT from 3 hours to 1 hour by optimizing the team's SOPs and tracking follow-ups.

Managing a team of 17 sales and marketing enthusiasts and planning a sales model to maximize overall output with minimum input resources and a revenue responsibility of INR 3 million/week.Creating development plans and forecasting sales targets and growth projections.Identifying market opportunities through meetings, networking and other channels.Handling multiple campaigns like Live chat and inbound, DTA sales.Training business developers and sales colleagues.

Lead generation through online and offline campaigns in Bangalore and follow end-to-end sales process for these leads.Pitching and Closing lead for Byju’s tablet course for Test Prep Product.

Learning Sales Skills and Lead Stages. Pitching Byju's Product to potential clients.