Srivardhan M S Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Led the product innovation & excellence charters for the merchant lifecycle (supply operations) at OYO Europe, for vacation homes brands Belvilla by OYO & DanCenter.Delivered outcomes for onboarding efficiency of new homes, merchant retention & churn management, revenue success at asset level, margin expansion, tech product adoption & merchant NPS

Gurgaon, Haryana

Led the product innovation charter for hotel operations, partner support and hotel quality management for 14 countries across India, SE Asia, USA, LatAm, EU, MEA regions.Owned the problem discovery, user research & solutioning to solve for the low-adoption problems and market-readiness of the OYO OS product used by hotel operators (merchants) in geographies outside India. Launched product innovations such as crowdsourced audits and room recommendation engines to enable quality control of hotel inventory to assure better guest experience at scale.

Dallas, Texas, United States

* Led the zero-to-one setup of the remote partner support team based out of India to service and account-manage OYO's hotel network in the USA* Researched and identified the top needs of hotel owners in the USA to formulate the product roadmap for OYO OS (hotel management system), that needed major rewiring for acceptance by users

Gurgaon, India

Led a regional operations team of 70 to deliver guest experience in OYO hotels. Managed business relationships with 450+ hoteliers on the OYO platform (NCR hub: Haryana & Western Uttar Pradesh)

Gurgaon, India

•With the South African Red Cross Society & IFRC: Scalable blended learning programme in first aid and first response: Conducted feasibility research studies and designed a blended learning programme in first aid for identified target groups•With the UNDP - Supply chain education for public health workers. Conceived and built a project management tool to plan and manage resources, costs and timelines for the development-to-delivery cycle of online courses funded by UNDP, for training public health professionals in supply chain management.

Gurgaon, India

Buildzar.com (angel funded by Puneet Dalmia) was conceived as a one-stop shop to simplify a customer's home-building journey.I led the effort of building the ops product infrastructure and established scalable processes for customer operations, seller management & payments.

Gurgaon, India

- Conceived and launched Jabong NextDoor customer self-pickup, and express delivery- Improved accuracy of order delivery date prediction, eliminating inbound contact volume by 3.8%

Hyderabad Area, India

Developed a scalable framework to improve delivery performance of logistics network.

Nasik Area, India

* Part of the cross-functional team that designed accelerated durability testing cycles for Mahindra Bolero 2011 refresh, shortening time-to-market by a factor of 11.2x, via proving ground trials based on real-world customer usage profiles.* Created a ‘road-to-lab’ drive file for test rig simulation aimed at preventing the premature resonance failure of the intercooler mounting bracket in the Mahindra Xylo pickup, extending the life of the part by 1.7x kilometres

Pgdm, Business Administration And Management, General

Activities and Societies: External Relations Cell - IIM Calcutta, Operations Special Interest Group - IIM Calcutta, Lakeside Lens Lovers.

Bachelor Of Technology (B.Tech.), Applied Electronics And Instrumentation

Activities and Societies: Executive Council Member - Indian Society for Technical Education