✔ Created Product Roadmaps to ensure growth of the products and their features. Created user stories inline with the Product Strategies. Launched products, increased business KPIs, while being the Product Owner of Lynk's Customer App.𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗞𝗣𝗜 𝗚𝗥𝗢𝗪𝗧𝗛► Increased On-Demand business Average Transactions/Day by 19%.► Increased On-Demand business Closed to Requested Trips Ratio (CTR) by 16%.► Increased Customer inbound traffic by 56% for House Shifting, 24%… Show more ✔ Created Product Roadmaps to ensure growth of the products and their features. Created user stories inline with the Product Strategies. Launched products, increased business KPIs, while being the Product Owner of Lynk's Customer App.𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗞𝗣𝗜 𝗚𝗥𝗢𝗪𝗧𝗛► Increased On-Demand business Average Transactions/Day by 19%.► Increased On-Demand business Closed to Requested Trips Ratio (CTR) by 16%.► Increased Customer inbound traffic by 56% for House Shifting, 24% for Parcel Service & 33% for Outstation Service.𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗟𝗔𝗨𝗡𝗖𝗛𝗘𝗦► B2B & B2C E-commerce MVP. Crossed ₹1L/day revenue within 2 weeks of the launch from Chennai alone.► B2B FMCG Distributor Product.𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗢𝗪𝗡𝗘𝗥𝗦𝗛𝗜𝗣Product Owner for Lynk’s Customer App (Android & iOS).► Reduced customer support tickets by 16% and cancellations by 7%.► Increased Play Store Rating from 4.322 to 4.413► Doubled traffic to Play Store Page within a month. Show less

𝗜𝗡𝗖𝗘𝗡𝗧𝗜𝗩𝗘𝗦 𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗙𝗢𝗥 𝗗𝗥𝗜𝗩𝗘𝗥𝗦► Organised FGDs & Interviews with truck drivers as part of Qualitative Research and identified that understanding various conditions and keeping track of incentives are their biggest pain points.► Collaborated with the Business Operations Management team to understand style and effects of incentives.► Identified that (#drivers eligible)/(#drivers targeted) is the KPI of Incentive Effectiveness.► Effectively worked with… Show more 𝗜𝗡𝗖𝗘𝗡𝗧𝗜𝗩𝗘𝗦 𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗙𝗢𝗥 𝗗𝗥𝗜𝗩𝗘𝗥𝗦► Organised FGDs & Interviews with truck drivers as part of Qualitative Research and identified that understanding various conditions and keeping track of incentives are their biggest pain points.► Collaborated with the Business Operations Management team to understand style and effects of incentives.► Identified that (#drivers eligible)/(#drivers targeted) is the KPI of Incentive Effectiveness.► Effectively worked with the higher level management to increase the efficiency in the internal processes.► Performed Market Research on solutions from leading products for Incentive Communication.► Designed “Description Generating Engine (DGE)” to convert incentive conditions to driver friendly language.► Conducted “Design Sprints” for DGE to arrive at the most effective incentive communication design.► Designed & implemented Product Roadmap for DGE; conducted Qualitative Research for driver feedback and performance of the Product.► Made necessary changes as per the feedback & increased Incentive Effectiveness from ~0.12 to ~0.27 Show less

𝗦𝗠𝗘 & 𝗖𝗟𝗜𝗘𝗡𝗧 𝗦𝗣𝗢𝗖 – 𝟮 𝗗𝗢𝗠𝗔𝗜𝗡𝗦► Consistently met & often undershot the delivery deadline for End-to-End Business Readiness Testing (BRT), System & System Integration Testing (SIT).► Managed stakeholder engagement in 2 domains for 2 years.► Optimized test strategies & test plans to reduce test effort without compromise in test coverage & quality.► Managed a team of 7 associates and monitored their deliverables.► Awarded with “Certificate of Recognition”… Show more 𝗦𝗠𝗘 & 𝗖𝗟𝗜𝗘𝗡𝗧 𝗦𝗣𝗢𝗖 – 𝟮 𝗗𝗢𝗠𝗔𝗜𝗡𝗦► Consistently met & often undershot the delivery deadline for End-to-End Business Readiness Testing (BRT), System & System Integration Testing (SIT).► Managed stakeholder engagement in 2 domains for 2 years.► Optimized test strategies & test plans to reduce test effort without compromise in test coverage & quality.► Managed a team of 7 associates and monitored their deliverables.► Awarded with “Certificate of Recognition” for 2 consecutive years by client for the overall performance. Show less