Sofia Rivas Email & Phone Number

Las Vegas, Nevada, United States

• Greet and seat guests in a friendly and professional manner, ensuring a positive first impression
• Take and accurately record customer orders, making recommendations and answering any questions about the menu
• Efficiently communicate with kitchen staff to ensure prompt and accurate delivery of orders
• Anticipate and address guest needs, ensuring a high level of customer satisfaction
• Handle cash and credit transactions accurately, providing correct change and processing payments

Las Vegas Metropolitan Area

• Responsible for maintaining cart inventory and ensuring that it’s fully stocked at all times
• Utilizes POS system to accurately track all sales
• Excels at upselling customers, increasing beverage cart revenue, and speaking to membership program when possible
• Creates fun environment to ensure players want to repeat their experience on the course
• Helps patrons select food and beverages by presenting menu, offering cocktails; suggesting courses, answering food preparation questions
• Stays updated on current menu choices, specialties and menu deviations, knowing if the kitchen staffis running out of any items, etc.

Las Vegas, Nevada, United States

Executed a quarterly recruiting strategy using Avature to fill hiring needs by managing the talent pool of applicants. Comprised of sourcing candidates, screening applicants over the phone, organizing group interviews, hiring, onboarding, and training all new hires Utilized “Beyond the Paycheck’ one-pager to be used in during interviews that highlighted.

Las Vegas, Nevada, United States

Attained additional regional lead roles offered by lululemon to increase skills across different departments. This includes Community Lead, IDEA (Inclusion, Diversity, Equity, and Action) lead, Regional Asset Protection Lead, and Regional Wellbeing Lead.

Las Vegas, Nevada, United States

Gained confidence in fundamental HR practices; adherence to state laws and company policies, conflict management, and employee relationsResolved guest challenges in store and through our customer satisfaction surveys (Medallia) within the hour, resulting in one of the top-rated stores for guest experience in the regionUtilized various training.

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

• Developed relevant skills necessary to provide exceptional customer service in the industry of hospitality
• Took immediate action on public inquiries, concerns, and complaints to resolve issues
• Achieved company and team goals to ensure excellent guest satisfaction by resolving guest discrepancies with urgency