Agm
CurrentDelivery head Operations leading a Australian Telco for copper line of services across sites
Feb 2012 - Present
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Srividhya B Email & Phone Number
AGM Operations
at
Tata Consultancy Services
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
AGM Operations
Location
Chennai, Tamil Nadu, India
Company size
Who is Srividhya B? Overview
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Quick answer
Srividhya B is listed as AGM Operations at Tata Consultancy Services, a company with 408935 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Srividhya B.
Srividhya B previously worked as AGM at Tata Consultancy Services and Contact Centre Manager at Vectone. Srividhya B holds Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Class from M.O.P. Vaishnav College For Women - India.
Company email context
Email format at Tata Consultancy Services
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Tata Consultancy Services
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Profile bio
About Srividhya B
Person with high morale, loves to work with challenges as that will help us gain exposure & groom ourself. Never give up attitude
Current workplace
Srividhya B's current company
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Tata Consultancy Services
10 roles
Srividhya B work experience
A career timeline built from the work history available for this profile.
Contact Centre Manager
Heads the complete Call Centre Operations, Training & Quality. Lead, motivate and coach Team Leaders to ensure they deliver the right customer experience through their coaching and leadership of the agents.Drive improvements in team performance and productivity. Conduct performance and development reviews for all direct reports, and champion the concept of.
Apr 2011 - Aug 2022
Assistant Manager - Operations
Tech Mahindra Ltd
Roles:Handling Backend operations of IDEA Cellular for TN, KL & AP CircleProviding End to end resolution for the entire customer base of, KL & AP Circle for Idea cellular Bringing in new businessIdentifying the process gap and bridging the gapHandling front end for Dealer help deskHandling revenue enhancement deskKPI AdherenceClient coordinationPerformance.
May 2009 - Aug 2022
Team Leader
Tech Mahindra Ltd
Email ProcessRoles:Handling NDNC Desk for Pan IndiaHandling Nodal DeskReports Manipulation and Maintenance of the sameTeam BuildingShift RoasterTimely Handling of escalationsClient coordinationAllocation of MailsMails AuditAchievements:Handled Top corporate customers for Pan India (16 Circles).Built healthy relationship and client coordination across 16.
Apr 2007 - Apr 2009
Assistant Manager - Operations
Heading the Backend operations of IDEA Cellular for TN, KL & AP Circle. Providing End to end resolution for the entire customer base of, KL & AP Circle for Idea cellular.Bringing in new business. Identifying the process gap and bridging the gap.Ensuring optimum Revenue per associate
Apr 2007 - Apr 2011
Team Leader
Hinduja Tmt Ltd
Non Voice
Dec 2006 - Apr 2007
Customer Relation Officer
Hinduja Tmt Ltd
Non Voice
Jun 2006 - Nov 2006
Customer Relation Officer
Hinduja Tmt Ltd
Jul 2005 - May 2006
Team Leader - Operations
Handling the Email Team for TN circle with the team size of 20 people. KPI adherence, Team Building, Timely Handling of escalations, Client coordination, Reports Manipulation and Maintenance of the same & Shift Roaster
Jul 2005 - Apr 2007
Customer Support Executive
Prudent Credits
Selected for Repeat calls, Billing and Escalation calls skill set. Identified as best performer in Voice Process and moved to Non voice process.Won the Best performer Award for the month of July'06 in Non-voice process.Promoted as Team leader for TN Non Voice through IJP.
Aug 2002 - Jun 2005
Team & coworkers
Colleagues at Tata Consultancy Services
Other employees you can reach at tcs.com. View company contacts for 408935 employees →
RG
Ramya Gangwar
Colleague at Tata Consultancy Services
India, India
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AM
Antony Mayer Da Cunha Carneiro
Colleague at Tata Consultancy Services
Montevideo, Montevideo, Uruguay, Uruguay
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SR
Sandya Rondla
Colleague at Tata Consultancy Services
Andhra Pradesh, India, India
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UD
Utpal Das
Colleague at Tata Consultancy Services
Kolkata, West Bengal, India, India
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AM
Annwesha Mahanta
Colleague at Tata Consultancy Services
Kolkata Metropolitan Area, West Bengal, India, India
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AS
Alnoor Shaikh
Colleague at Tata Consultancy Services
India, India
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SK
Siva Krishna Kanugula
Colleague at Tata Consultancy Services
Vijayawada, Andhra Pradesh, India, India
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JP
Jayaraman P
Colleague at Tata Consultancy Services
Chennai, Tamil Nadu, India, India
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AS
Amandeep Singh Saini
Colleague at Tata Consultancy Services
Bengaluru, Karnataka, India, India
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AB
Aashna Bhatt
Colleague at Tata Consultancy Services
Delhi, India, India
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Ramya Gangwar
Colleague at Tata Consultancy Services
India, India
View →
AM
Antony Mayer Da Cunha Carneiro
Colleague at Tata Consultancy Services
Montevideo, Montevideo, Uruguay, Uruguay
View →
SR
Sandya Rondla
Colleague at Tata Consultancy Services
Andhra Pradesh, India, India
View →
UD
Utpal Das
Colleague at Tata Consultancy Services
Kolkata, West Bengal, India, India
View →
AM
Annwesha Mahanta
Colleague at Tata Consultancy Services
Kolkata Metropolitan Area, West Bengal, India, India
View →
AS
Alnoor Shaikh
Colleague at Tata Consultancy Services
India, India
View →
SK
Siva Krishna Kanugula
Colleague at Tata Consultancy Services
Vijayawada, Andhra Pradesh, India, India
View →
JP
Jayaraman P
Colleague at Tata Consultancy Services
Chennai, Tamil Nadu, India, India
View →
AS
Amandeep Singh Saini
Colleague at Tata Consultancy Services
Bengaluru, Karnataka, India, India
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AB
Aashna Bhatt
Colleague at Tata Consultancy Services
Delhi, India, India
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3 education records
Srividhya B education
Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Class
M O P Vaishnav College For Women, Bachelors Of Business Administration
Sri Venketeswara Vidyalaya Matric Higher Secondary School
B.B.A From M.O.P
ヤマザキ学園大学
FAQ
Frequently asked questions about Srividhya B
Quick answers generated from the profile data available on this page.
What company does Srividhya B work for?
Srividhya B works for Tata Consultancy Services.
What is Srividhya B's role at Tata Consultancy Services?
Srividhya B is listed as AGM Operations at Tata Consultancy Services.
Where is Srividhya B based?
Srividhya B is based in Chennai, Tamil Nadu, India while working with Tata Consultancy Services.
What companies has Srividhya B worked for?
Srividhya B has worked for Tata Consultancy Services, Vectone, Tech Mahindra Ltd, Tech Mahindra, and Hinduja Tmt Ltd.
Who are Srividhya B's colleagues at Tata Consultancy Services?
Srividhya B's colleagues at Tata Consultancy Services include Ramya Gangwar, Antony Mayer Da Cunha Carneiro, Sandya Rondla, Utpal Das, and Annwesha Mahanta.
How can I contact Srividhya B?
You can use AeroLeads to view verified contact signals for Srividhya B at Tata Consultancy Services, including work email, phone, and LinkedIn data when available.
What schools did Srividhya B attend?
Srividhya B holds Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Class from M.O.P. Vaishnav College For Women - India.
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