Srividhya Mohan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Deliver qualitative services to customers. Responsible for solving queries of Customers through mails, online and CRM portals.
• Provide exceptional customer support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and provided resolutions.
• Analyze customer reported information to identify problems and initiate follow-up to other service areas when appropriate.
• Deliver high quality and timely resolutions to customer queries and to ensure closing of cases on priority without any TAT breach.
• Maintained a high level of expertise on chat/email etiquette, organizational, planning, soft skills.
• Passion to learn the process/policies/tools and being obsessed on providing right and prompt resolution to the customers on every contact.

Chennai, Tamil Nadu, India

• Greet clients and set a positive office atmosphere.
• Ensure front desk is tidy and has all necessary stationery materials (e.g., pens, forms and informative leaflets)
• Answering phones, handling company inquiries, sorting and distributing mail. Redirect phone calls to the appropriate department and take down messages.
• Train, supervise and support office staff, including co-receptionists, security guards, HK, vendor.
• Ensure timely and accurate client service, resolving client queries & complaints related to AC, cleanliness, desk allocation, locker, IT by raising tickets in portal and communicating to respective team.
• Handled company Townhalls, meetings, event related arrangements like AC, hall, vehicle parking in the building, RR Cleanliness, food arrangements.

Chennai, Tamil Nadu, India

• Attending In-bound calls and counseling students for Medical and Engineering exam preparation courses.
• Making out-bound calls on the leads provided by the support team (Marketing, Admin-support, online leads, etc.).
• Good technical understanding of education specific, e-learning, and other digital education products.
• Capability to understand the requirements of the student/ parent and to be able to convince and convert for admission.
• Anticipate students’ (Internal and External) needs, provide them service & constantly seek new ways to create interest in the company products and services basis need of students.
• Handled target-based Sales, worked in company software’s, and connecting with Delhi head office to fulfil student requirements in terms of bags, books & id cards.

Chennai

Servicing the existing clientsManaging a team of Team Leaders who in turn handle a team of executives/ Sr Executives.Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid membersActively driving and ensuring revenue target achievement, management of sales/ support function and timely work completion of.

Navalur

• Initial front office operations with clients are done.
• Induction programs for fresher’s joining company.
• HR Engaged activities
• Meeting the freshers requirements as ID,access cards,Transport arrangements.
• Responsible for greeting and directing guest and staff.
• Responded and attended to different complaints, service issues and other general questions or concerns

Chennai Area, India

• Responsible for handling the initial screening. This would involve assessing the candidates' Technical skills, communication skills, willingness to relocate, interest towards the profile, academic background.
• Coordinating face-to-face or Telephonic interviews and liaising candidates and the panel members. This would involve having a brief discussion with the candidate in order to assess their professionalism before putting.
• Inform and send candidates, information regarding job description, location, hierarchical structure and any other specific queries.
• Provide detailed entry of all information and tracking of candidates in database.
• Coordinating with Clients for interviews, receiving their slots and scheduling the same in a well-organized manner.
• Following up with the Clients on the result of the interview being conducted and providing feedbacks to the respective candidates.