Srividhya Subbarayan Email & Phone Number

• High‐performing, strategic‐thinking professional with more than sixteen years of experience in Service Management as Change Manager possess very good knowledge in change management process in networking domain• Experience of managing a team of CCNA and CCNP certified technical professionals, manages quality of work, adhere team for ITIL framework, manages commitments, SLA, OLA, monitor team performance and area of improvement. Also have hands on experience in ScienceLogic monitoring tool.• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution• Leader and team player – sets example for project managers, business analysts and others to follow.• Create an open, honest, accountable, and collaborative team environment.• Strong leadership qualities and a passion for building high performing teams.• Hiring, Managing Attrition, Escalations, Competence Development for delivering operations

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  Indira Gandhi National Open University

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