House Of Angadi stands proud and is the epitome of Indian Luxury reimagined modernly. It is the ultimate destination for Luxury retail and artisan craftsmanship.Responsible for overall customer experience and service for the entire storeDeveloped opening and closing procedures and daily store operations including cash handling, inventory count, deposit, crisis management, and shift procedures to improve employee efficiencyManaging BudgetsResponsible for overall sales and growth of the storeManaging outdoor and indoor pop-up showAnalysis on sales figures and forecastMarket environment and competitor informationMentoring, Training, and grooming of sales staffManaging the overall administrative work satisfaction of the sales staffVisual merchandising of the storeStore administration (Security, Cleanliness, and Housekeeping etc.)

Responsible for helping and supporting the company to develop business relationships with clients and exceed annual income targets & maximize group income.Negotiating mutually profitable business plans with clients. Being a central point of information for business relationship-related matters. Identifying, acquiring, developing, and maintaining customer relationships. Delivering excellent customer service.

Managed the Flagship store end to end from Admin to SecurityHiring Customer Support / Showroom ExecutivesDesigned the uniformsTraining and Etiqquttes trainingInitiated and responsible for the Reach-Out Programme, Tele-calling, and Events

Handled client escalations for internet service problemsCollectionsHandling Nodal escalations

Handled three company showrooms, managed team for showroom and Query, Resolution, and Closure (QRC) processesOversaw showroom audits, updating executives, and conducting online certificationsAnalyzed customer data and handled customer escalations

Responsible for all aspects of guest relationsTop-notch customer serviceMaintaining room reservations, conference rooms, and regular reportsHandling telephone board operations