Srivishnu Charan Avasarala Email and Phone Number
Srivishnu Charan Avasarala personal email
- Valid
Experienced professional with a strong background in project management, data analysis, and team leadership. Currently the Manager of IT Software Development at Verizon India, Managing Operations of a mission-critical application with 23K daily users handling over a Million calls. Skilled in IT operations management, change management, and problem resolution. A key architect in developing innovative solutions using NLP and RPA Automation to improve service ticket classification and routing. Proven ability to ensure compliance, build disaster recovery plans, and maintain high availability of hardware and software systems. Experienced in mentoring and guiding staff, implementing strategic plans, and evaluating operational trends for proactive adjustments. Previous roles include Manager of IT Quality Assurance and Tech Lead, driving testing efforts, improving productivity, and leveraging automation. Committed to delivering exceptional results and fostering collaboration. Let's connect and explore opportunities for growth.
Verizon
View- Website:
- verizon.com
- Employees:
- 151940
-
Information Technology ManagerVerizon Aug 2020 - PresentHyderabad, Telangana, India☛ Responsible for ensuring stable and reliability of production by partnering with Agile Development and Infra teams to drive superior customer experience.☛ Running a team of 12 high performing reliability engineers and process automation engineers☛ Responsible for application support, tickets, weekly change control process, health check and real time Monitoring. ☛ Responsible for developing and implementing ITIL and other Industry best practices and process automation.
-
Information Technology Quality Assurance ManagerVerizon Data Serivces India Jul 2007 - Aug 2020Hyderabad☛Responsible for ensuring highest quality of production by delivering measurable quality software on time by partnering with Business stake holders and Development teams to increase share holder value and drive superior customer experience.☛ Running a team of 15 high performing quality assurance and test automation engineers☛Responsible for testing and delivering critical business projects month over month with ROI of each project worth in Millions☛Responsible for developing and implementing cutting edge industry best practices for efficient quality assurance practices.
-
Systems ExecutiveFis (Formarly Efunds International Pvt. Ltd.) Jan 2007 - Jul 2007Chennai Area, India☛As a project coordinator i take requests from the clients who are primarily various credit unions in US notably customers of CO-OP. The requests range from adding/modifying new BIN(Serial/batch numbers) on credit/debit cards, and changing features like enabling or modifying pinned/signed transactions, changing the ATM location from one location to another, changing software vendor ☛Understand the High Level Summary submitted by the clients i have to understand their specific need and create Business requirements document and upload it in the system ☛Get on a call with the clients and get their sign off and freeze the requirements.☛Invite various teams ranging from, Database specialists, telecom team, testers and account management on a common call and review the BRD. ☛Get back to the client if any additional information is required by any of the affected teams; get the required or revised requirements. ☛Follow up with various teams from the start date till the project goes live.
-
Technical Process TrainerHcl Technologies Bpo Services Mar 2004 - Jan 2007Chennai Area, India☛Take the lead role in developing new and efficient training methodologies for the improvement of agents handling calls.☛ Responsible for process training from initial point of contact (lead generation), presentations, proposals through contract negotiations and execution.☛Work closely with the Clients and other delivery centers on improving quality of training and Operational teams; utilize relationships to ensure that process implementation schedules are met.☛Facilitate strategic partners' resources to assist in the training process.☛Engage, equip, and lead all training channels with appropriate training, tools, and strategy development
Srivishnu Charan Avasarala Skills
Srivishnu Charan Avasarala Education Details
-
Electronics & Communication Engineering
Frequently Asked Questions about Srivishnu Charan Avasarala
What company does Srivishnu Charan Avasarala work for?
Srivishnu Charan Avasarala works for Verizon
What is Srivishnu Charan Avasarala's role at the current company?
Srivishnu Charan Avasarala's current role is Associate Director - IT Software Development @ Verizon India.
What is Srivishnu Charan Avasarala's email address?
Srivishnu Charan Avasarala's email address is ri****@****ail.com
What schools did Srivishnu Charan Avasarala attend?
Srivishnu Charan Avasarala attended University Of Madras.
What are some of Srivishnu Charan Avasarala's interests?
Srivishnu Charan Avasarala has interest in New Technology, Personal Finance, Investing, Interior Decoration And Landscaping, Slacklining, Dance, Music, Rafting, Permaculture Design, Singing.
What skills is Srivishnu Charan Avasarala known for?
Srivishnu Charan Avasarala has skills like Certified Scrum Master, Agile Tester, Agile Project Management, Requirements Analysis, Software Project Management, Sdlc, Agile Coach, Agile Methodologies, Software Development Life Cycle, Testing, Project Management, Sql.
Who are Srivishnu Charan Avasarala's colleagues?
Srivishnu Charan Avasarala's colleagues are Jon Zimnick, Manuel Arroyo Perez, Hasanbaba Mahmad, Tina Martin, Debra Hall, Jeff Witham, Bill Maher.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial