Sneha Raichel Jimmy Email & Phone Number

Passionate Civil Engineer with a specialization in Water Resources Engineering, seeking to transition into a dynamic role where I can leverage my technical support experience as a GIS Analyst at ESRI to contribute significantly to Water Resources Engineering projects. My extensive experience in liaising with diverse clients, including university professors, research scholars, government employees, and more, has honed my decision-making, communication, and interpersonal skills, enabling me to excel in collaborative environments.

• 

  Gis Analyst

  Cybertech Systems And Software, Inc

  Feb 2022 - Present - Mumbai, Maharashtra, India

  Provide world-class technical support to end users of ESRI software to effectively diagnose and resolve incidents, while making a positive impression.Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other ArcGIS technologies.As the Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content.Interpret user issues to determine or recommend software changes to product engineers.Work in other technical areas of software support as customer and business needs require.