Shiva Ramakrishna Reddy Email and Phone Number

Microsoft Advertising Project, Digital Marketing, Bing Places for Business. • A Technical Support Engineer on the Digital Marketing Technical team is tasked with addressing and resolving client issues globally in a timely manner.• Collaborate with the Project team, both offshore and onsite, to comprehend requirements, assist in the preparation of requirement documents, and offer support. • Handling team responsibilities & monitoring the assigned works in timely manner. • Ensure the timely collection of data to update operational metrics, aiming to meet productivity goals.• Oversee daily operations to ensure smooth execution, and prepare daily reports and recommendations for senior management.• Regularly review team metrics for insights that can lead to improvements and successes. • Hold frequent meetings with the Team to foster trust, communicate results, expectations, support plans, and technical opportunities that contribute to the program's overall success.• Lead the team in implementing client strategies. Identify growth and team-building opportunities by analyzing trends and data. • Manage the ticket queue effectively by prioritizing investigations, providing continuous and timely updates to customers, and ensuring a balanced ticket distribution.• Monitor staffing needs and recruit new members as necessary. Conduct training and mentorship for teams when needed.

Life Insurance Products Sales & Marketing

Junior Site Engineer - Execution