Sabrina Latona Email & Phone Number

United States

Miami, Florida, United States

• Responsibilities include overseeing all Corporate and leisure Travel Logistics for Chairman/Founder and family.• Craft effective travel policies and monitor travel activity and programs. • Develop strategic policies and programs for corporate and leisure travel.• Handle and oversee all travel arrangements.• Manage the personal jet and all operations with Lyon Aviation.• Manage relationships with travel agency and vendors.• Negotiate contracts or rates with travel service providers.• Manage and process all passports and visas for renewals.• Network with travel industry to evaluate options for additional technologies and services. Remain current on industry changes through participation in local and national business travel organizations.• Maintain travel records of all entries and exits to USA and other countries.

Houston, Texas

• Responsibilities include private jet bookings, limousines, hotel upgrades, and personal arrangements such as dinner reservations. Conferences, theaters and other general entertainments.• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.• Exceeded customer service satisfaction standards by understanding and anticipating client’s expectations.• Collected, handled and documented payments for travel services and associated fields.• Worked closely with clients to understand unique needs and meet specific travel desires.

Greater New York City Area

• Senior Travel Consultant for Raymond James Financial, National Basketball Association (NBA), and many fashion institutions such as Valentino, Hugo Boss and others.• Responded to client’s questions, issues, and complaints and found appropriate solutions when needed.• Arranged travel accommodations for groups, couples, executives and special needs clients.• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.• Implemented appropriate solutions to complaints and issues.

Greater New York City Area

• Motivated and trained employees to maximize team productivity.• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.• Encouraged and promoted ideas aligned to business needs and benefits.• Supervised 8-15 consultants in their daily operations in the New York City, Raleigh Durham, N.C and Irvine, CA offices.• Monthly performance reviews, shift/vacation scheduling, resolving customer service issues report corrections, MIS report accuracy as well as hiring and securing proper staffing for the international team.

Greater New York City Area

• Responsibilities included average monthly production of $225,000 volume, 400 transactions. Recognized as one of the top producers servicing the account. • Servicing worldwide account and overseeing agents in preparing complete international and domestic itineraries for travelers.• Duties also included shift and vacation scheduling.• Edit report corrections.• ARC and void/refund correction reports.• MIS and ongoing training of agents.

Greater New York City Area

• Lead agent for Alitalia’s reservation department. Responsibilities included average monthly production of $225,000 volume, 400 transactions. Recognized as one of the top producers. • Servicing worldwide Reservations Call Center for international bookings,• Direct telephone contact provided information regarding flight availability and pricing.• Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.• Managed and closed reservation calls.• Suggested various packages and amenities to travelers, helping each find perfect accommodations to fit personal needs.