Shaina Lynch Email and Phone Number
Shaina Lynch work email
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Shaina Lynch personal email
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With 20 years of experience in the insurance industry, I am a strategic leader and a digital innovator who is passionate about delivering high-quality and affordable long-term care solutions to our customers. I am currently the Head of LTC Preferred Provider Network at John Hancock, where I provide access to a network of trusted and vetted providers for our long-term care customers when they need it.Previously, I was the AVP of Enjoy Agile Value Stream, a new team that prioritized and drove key business outcomes for the US Segment inforce business through a cross-functional, agile approach. I also built and managed teams in support of operational strategy, customer experience research and design, and operational advanced analytics. Some of my notable achievements include increasing our LTC customer website users by 200%, improving our Life customer website Net Promoter Score by 27 points, generating over $7M of operational efficiencies, operationalizing our first wellness integrated life insurance offering, getting approval for our first paid parental leave, and winning a 2022 global award for mobilizing a new agile delivery team.
John Hancock
View- Website:
- manulifeillustrator.com
- Employees:
- 24
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Assistant Vice President, Enjoy Agile Value Stream OwnerJohn HancockCambridge, Ma, Us
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Head Of Ltc Preferred Provider NetworkJohn Hancock Mar 2024 - PresentBoston, Ma, UsProvide access to high-quality and affordable long-term care providers to our long-term care customers when they need it -
Avp, Enjoy Agile Value Stream OwnerJohn Hancock Feb 2021 - Mar 2024Boston, Ma, UsOwner of the Enjoy Value Stream within the Continuous Delivery Organization, a new team that will help prioritize and drive key business outcomes through a cross-functional, agile approach. Responsible for driving key business outcomes for the US Segment inforce business.
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Sr. Director Strategy And FinanceJohn Hancock Oct 2017 - Feb 2021Boston, Ma, UsBuilt and managed teams in support of operational staff of 1,500 reporting directly into VP of Operations. Managed the following teams: 1) Strategy & Finance, 2) Customer Experience Research & Design, 3) Life Inforce Operations & Producer Centricity Agile Value Streams, and 4) Operational Advanced Analytics.1) Strategy & Finance team was responsible for driving operational strategy & monitoring progress. 2) CX Research & Design Team's purpose was to design and develop solutions or capabilities to exceed customer expectations and to nudge customer behavior. 3) Life Inforce Operations & Producer Centricity Agile Value Stream's responsibility was to prioritize and execute IT efforts to achieve Life Distribution and Life operational business priorities to drive more sales and reduce operational expenses. 4) Operational Advanced Analytics team deployed models leveraging descriptive and predictive analytics to optimize operational processes and maximize business value. In this role, had dual reporting to Chief Global Analytics Officer.
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Director, Strategy And ImplementationJohn Hancock Oct 2013 - Aug 2017Boston, Ma, UsResearched life insurance industry trends, developed and led executive strategy planning sessions, developed business cases and implemented strategic initiatives.
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Co-Chair And Co-Founder Of The U.S. Chapter Of Global Women'S AllianceJohn Hancock Sep 2014 - Apr 2016Boston, Ma, UsJointly established and led Employee Resource Group that consisted of 15 advisory board members (AVP+), 18 planning committee members and 70 volunteers supporting 1,100 members. Obtained approval for the first U.S. based parental level policy by presenting to U.S. CEO and U.S. leadership team to drive support and funding of key initiatives to advance women's representation within the U.S. segment.
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Competition ConsultantJohn Hancock Oct 2012 - Oct 2013Boston, Ma, Us
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Abandoned Property ManagerJohn Hancock Aug 2011 - Oct 2012Boston, Ma, Us
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Business Analyst Ii - Process ImprovementJohn Hancock May 2009 - Jul 2011Boston, Ma, Us
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Market Research AnalystJohn Hancock May 2006 - May 2009Boston, Ma, Us
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Annuity Service RepresentativeJohn Hancock Apr 2005 - May 2006Boston, Ma, Us
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Barista/Assistant ManagerJava House 2002 - 2005
Shaina Lynch Skills
Shaina Lynch Education Details
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University Of IowaReligion/Religious Studies -
The University Of Iowa Tippie College Of BusinessFinance
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Bettendorf High School
Frequently Asked Questions about Shaina Lynch
What company does Shaina Lynch work for?
Shaina Lynch works for John Hancock
What is Shaina Lynch's role at the current company?
Shaina Lynch's current role is Assistant Vice President, Enjoy Agile Value Stream Owner.
What is Shaina Lynch's email address?
Shaina Lynch's email address is sh****@****ock.com
What schools did Shaina Lynch attend?
Shaina Lynch attended University Of Iowa, The University Of Iowa Tippie College Of Business, Bettendorf High School.
What skills is Shaina Lynch known for?
Shaina Lynch has skills like Process Improvement, Fixed Annuities, Insurance, Financial Services, Life Insurance, Business Analysis, Business Requirements, Sharepoint, Series 7, Employee Benefits, Marketing, Variable Annuities.
Who are Shaina Lynch's colleagues?
Shaina Lynch's colleagues are Richard Axell, Sachin J, Gregory D'angelo, Penelope William, Austin Clark, Nikhitha B, Ilona Pokora.
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