Shailendra Rana Magar Email & Phone Number

Melbourne, Victoria, Australia

• Offered exceptional technical assistance and exceptional customer support to clients through different communication channels, including phone, email, in-person, and ticketing system, utilizing remote tools such as.
• Addressed unresolved support cases by escalating them to level 2 or higher and providing regular updates to the relevant team member.
• Handled the onboarding, offboarding, activation, and deactivation of team members in the Active Directory of Windows Server 2019.
• Implemented Group Policy and various levels of NTFS permission in Windows Server 2019 to manage user accounts and groups, ensuring appropriate access to shared personal and network drives.
• Efficiently managed and resolved issues related to Office 365, including creating new user accounts and groups, managing shared mailboxes, performing password resets, and handling license assignments.
• Enhanced security and facilitated user authentication and password management by implementing and overseeing Multi-Factor Authentication and self-service password reset in Azure Active Directory and Microsoft 365.

Melbourne, Victoria, Australia

• Provided professional and courteous assistance to customers, addressing their inquiries and suggestions.
• Demonstrated active listening to promptly address and resolve customer concerns, promptly escalating more significant issues to a supervisor.
• Managed a steady stream of customer calls with minimal wait times and promptly answered calls to prevent customers from being put on hold.
• Prioritized customer needs by delivering prompt service.
• Stayed informed about product updates and changes through participation in team meetings and training sessions.

Master'S Degree, Information Technology (Networking) |Lan-Wan |System Administration|Network Design|

Bachelor'S Degree, Chemistry, First Division

Intermediate Of Science, Science (Physics, Biology, Chemistry, And Mathematics), Frist Division