Sophie Muntz Email & Phone Number

Seatac, Washington, United States

Maintain integrity of the payroll system, process individual employee timecards and accurate payroll. Process data for financial tracking and forecasting. Notification to leadership of employee attendance occurrences. Reconcile approved timecard exceptions.

Seattle, Washington, United States

Planned aircraft loads for every departing flight system-wide. Filed daily reports in a detailed and organized fashion. Followed FAA and DOT guidelines to maintain a safe operation.

Seatac, Washington, United States

Used computers and mobile devices to assist passengers throughout the airport. Ensured a safe environment for passengers, coworkers, and equipment.Verified passenger data with attention to detail to meet FAA guidelines.Provided outstanding and efficient customer service to passengers.Carefully followed government regulations and company policies at all times.

Provided overnight frontline personalized healthcare concierge services to support consumers. Acted as the consumer’s ambassador, advocating until their issues were resolved or the requested service(s) had been provided.Updated a medication database with information from pharmaceutical clinicians as needed.Obtained contact information from hundreds of healthcare providers to facilitate easy, secure, and fast payments from our consumers to their providers.

Portland, Oregon Area

Performed administrative tasks for the entire office staff.Assisted front desk with advanced guest inquiries.Kept event and group block files tidy and organized.Organized accounting invoices from a twelve month period.Facilitated communication between the Sales department and Front Desk staff.Created consistent signage for all ongoing events in the hotel.Processed billing for negotiated accounts and event blocks.Acted as point of contact for group and business travel booking agents.

Portland, Oregon

Assisted in the opening of this location, including the development of standard operating procedures.Created a detailed checklist to facilitate training, provide instructions, and maintain shift consistency.Audited end-of-day and end-of-month processes to ensure seamless transition to the following date.Input financial data into spreadsheets and filed audit reports as assigned by the Finance Manager. Communicated any supply needs and all shift logs to the management team. Skillfully used my computing knowledge to master the use of the OPERA Property Management System. Expeditiously checked guests in and out of the hotel while maintaining strict attention to detail.Maintained security for the entire multi-purpose building to protect hotel guests and property investments.

Albuquerque, New Mexico Area

Protected confidential client information, while still maintaining necessary records.Performed efficient data entry to input values into proprietary tax preparation software.Utilized skillful knowledge of tax law to help clients maximize their credits and deductions.Presented benefits of various protection plans to save clients’ time and money if they are audited.

Albuquerque, New Mexico Area

Took incoming calls with attention to professionalism, detail, and efficiency.Shared detailed information with customers about their services with the company.Used proprietary software to help customers make changes to their accounts.Performed basic troubleshooting to assist customers with their mobile devices.

Albuquerque, New Mexico Area

Used smartphone applications to find customers, navigate, and provide music.Assisted customers in reaching their destinations swiftly, comfortably, and safely.

Portland, Oregon Area

Used computers and mobile devices to assist passengers throughout the airport and at boarding gates.Relayed vital information using phones, ground to ground radios, and ground to air radios.Input flight data and delay information to provide detailed data to management.Provided outstanding and efficient customer service to passengers.Ensured a safe environment for passengers, coworkers, and equipment.Carefully followed government regulations and company policies at all times.Efficiently and safely operated equipment and processed luggage on aircraft ramps.Directed aircraft to specified parking areas with precision and careful situational awareness.

Portland, Oregon Area

Used computers and mobile devices to assist passengers throughout the airport and at boarding gates.Relayed vital information using phones, ground to ground radios, and ground to air radios.Input flight data and delay information to provide detailed data to management.Provided outstanding and efficient customer service to passengers.Ensured a safe environment for passengers, coworkers, and equipment.Carefully followed government regulations and company policies at all times.Efficiently and safely operated equipment and processed luggage on aircraft ramps.Directed aircraft to specified parking areas with precision and careful situational awareness.

Reno, Nv

Used computers and mobile devices to assist passengers throughout the airport and at boarding gates.Relayed vital information using phones, ground to ground radios, and ground to air radios.Input flight data and delay information to provide detailed data to management.Provided outstanding and efficient customer service to passengers.Ensured a safe environment for passengers, coworkers, and equipment.Carefully followed government regulations and company policies at all times.Efficiently and safely operated equipment and processed luggage on aircraft ramps.Directed aircraft to specified parking areas with precision and careful situational awareness.

Worked as a cashier in a fast paced environmentPrepared food and ingredients with attention to detail and food safetyUsed multitasking skills to complete closing operations when not working with customers

Operated sound and light equipment to support actors, musicians, and speakersWorked with musicians and speakers to set up sound equipment to fit their needsHelped actors put on microphones with attention to comfort, safety and functionality

Helped install smart boards and sound systems in classroomsResearched options for improved computer terminal accessReplaced monitors and terminals in student computer labsInstalled antivirus software on company computers

Airline/Travel Specialist, Airline/Travel Specialist

Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements and simulated.

General Psychology