Samson Roberts Email & Phone Number

Toronto, Ontario, Canada

Hourly supervisor for e11even, an MLSE owned and operated property located within Maple Leaf Square in Toronto.- Ensuring prompt and friendly customer service.Maintaining quality and service standards.- Ensuring all staff are knowledgeable about menu offerings.- Maintaining and catering good relationships with vendors, regulars, and VIP's.- Also supervisor for BMO Field events.

Toronto, Ontario, Canada

- Managed a team of 15 servers and bartenders on a daily basis in a high volume setting.- Trained new staff on service along with O&B's core values.- Helped set daily goals and budgets for both FOH and BOH.- Assisted in maintaining an optimal guest experience for both a la carte and private event guests.

Toronto, Ontario, Canada

Served in a fine dining Latin inspired restaurant

Toronto, Ontario, Canada

As an F&B Service Manager for The Broadview Hotel Rooftop Patio, an upscale hotel bistro located in the bustling Riverside neighborhood of Toronto, my role was to oversee general floor operations, as well as:- Recruiting and hiring for both rooftop and cafe venues.- Staff management, training, and mentorship.- Maintain a consistent schedule for management and staff.- Payroll management and gratuity distribution.- Maintaining a positive guest experience.

Toronto, Ontario, Canada

As guest services manager, my role was to ensure a perfect guest experience from start to finish. - Helped create new service infrastructure for a downtown bar, including training manuals, orientation packages, inventory reporting, policies, and checklists. - Coordinated, and managed daily corporate functions from 16-40 people. - Coached and supervised FOH staff on service standards, best-practices, guest ownership and recovery, and how to maximize overall sales. - Effectively managed the floor during periods of low and high volume.- Also tracked employee performance, assisted with product ordering, and conducted daily logs of venue performance.

Younge & Dundas

Served guests in a highly voluminous setting at the Younge and Dundas location.

Barrie, Ontario, Canada

Provided a friendly guest experience educating and serving patrons visiting and enjoying the brewery. Provided guided tours and beer samplings. Trained new hires and supervised the floor when management was absent.

Barrie

Serviced customers of all mobile wireless needs, acted as a broker of all major wireless companies. Job responsibilities included merchandising, sales, and customer service.

Setup and execution of events and weddings.

Barrie

Specialize in wedding organization and preparation, along with serving and bartending.

Barrie, On

Serving all patrons dining at The Last Class with finesse, agility and friendliness while providing superior customer service during food services. I also have experience with school caterings, serving large formal functions, and bar-backing Wicked Wednesday school night club events.

Gravenhurst, Ontario, Canada

Mowing greens, changing pins, raking bunkers, fixing divots & ball marks, general landscaping.

Aurora, On

As a sales associate/Certified Fitting Specialist, I provided a knowledgeable and friendly sales initiative for the company, performed specialized club fittings across most brands on a daily basis. I also moved diligently between all facets of the business, including working the register, pro-shop/equipment repairs, general sales, customer service & stocking. Also worked briefly as part of Golf Town's shipping & receiving department, responsible for overall flow of the store’s incoming merchandise.

Bachelor Of Business Administration - Bba, Golf Management

Graduate of the Honors Golf Management Program at Georgian College. The program is unique in the fact that it is the only four year golf.

Education record

Education record