Stephanie Robertson Email & Phone Number

Orlando, Florida, United States

Orlando, Florida Area

• Oversaw project documentation, coordinated revisions and distributions.• Prioritized tasks and fulfilled projects on time for district managers.• Resolved priorities in a constantly changing, fast paced environment.• Managed and Scheduled Outlook calendars for team of eight engineers.• Reviewed and edited engineer reports; processed invoices submitted to clients.• Outstanding customer service skills in answering incoming telephone calls and emails.• Facilitated executive level leadership in administrative roles.• Instructed new project support team members on project policies, administration, and office policies.• Organized annual staff meetings and biweekly office events.

• Greeted and registered all incoming guest into 300 room hotel.• Arrange guest transportation to various venues and attractions in and around greater Orlando area.• Coordinated placement and arrangement of complimentary flowers, gift baskets, and champagne for newly arriving guest, increasing guest satisfaction.• Organized reservations, cancellations and room changes and any guest issues with as little disruption as possible.• Accounted records of occupied rooms and guests' accounts.• Communicated with housekeeping and maintenance staff when guests' reported problems.• Operated in adjunct with sales team in ensuring all incoming group rooms were ready.

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor’S Degree, Hospitality Administration/Management

Associate’S Degree, Hospitality Administration/Management