Shelby R. Email & Phone Number

New York, United States

Ny 10022, New York, Us

Install and upgrade End Users’ workstations in corporate environments such as JP Morgan Chase, Goldman Sachs and Wells Fargo. Supported End Users by troubleshooting, configuring and repairing desktops, laptops. Resolved and documented hardware, software, technology peripherals through end user service requests and ticketing system (Remedy, Service Center, ServiceNow) for client prospective.

Ny 10022, New York, Us

Responsible to communicate with Research Group End Users about testing their VDI session and moving them to the physical VDI thin client and provide support. Decommissioned their old technology equipment after migration to VDI was completed. Supported the End Users by telling them what to expect and show them how to remote into their VDI session when not in the office. Made sure majority of their applications are working on the thin client just like their old equipment.

Ny 10022, New York, Us

Managed day to day technicians to software build and deploy new Windows 10 Laptops with new docking station to end users in North America. Decommissioned Windows 7 Laptops a week later after Windows 10 Laptops were deployed to scheduled End Users for that day. Built New laptops through Pxe-Boot/Window Server with necessary applications the End Users needed to be productive during their workdays. Around 500 JP Morgan End Users supported over the phone or in person how connect to WIFI and Remote Connect when not in the physical office.

Ny 10022, New York, Us

Tasked reaching out to certain end users using a desktop and moving them to VDI Thin Client. Supported End Users by showing them how to copy over important files on the physical hard drive over to the network drive linked to their VDI session. Decommissioned desktops and put back ones still in warranty back into storage and requested E-recycle pickup for expired desktops. Wiped hard drives or left intact fro legal reason before scheduling a shred pickup to destroy the hard drives.

Deliver and install technology equipment (desktop, laptops, printer, etc.) in all the Board Of Education Schools. Troubleshoot and configured laptops to schools network, set up printers and swapped out damaged hard drives, laptop keyboards and installed new ones. Tracked all the deployments and how many Schools stopped too that day.

New York, Ny, Us

Responsible to replace technology equipment such as desktop, laptops, printer toners, ram sticks, etc. Troubleshoot computer errors and installed needed applications for Museum End Users to have a productive day. Creating and unlocking accounts and resetting passwords for new, current employees and interns in Active Directory.