Shelby R. Email and Phone Number
Experienced and reliable Technician with over four years of experience in Level 1, Level 2 IT Support and Help Desk. Adept in providing suggestions and solutions which improved and enhanced productivity that ensured the highest quality outcomes possible. I dealt with IT equipment such as Desktops, Laptops, Thin Clients, Cisco VOIP phones, KVM switches and much more in corporate environments. Supported End User through ticketing systems. Will be an additional asset to company achieving more success. My strong point is towards windows systems ranging from Windows XP to Windows 10. I have knowledge of Microsoft Office (2008, 2010 and 2013) and familiar with VMware and Oracle Virtual Machine Suite software. Some knowledge of Active Directory. I'm opened to learn and try new programs out to improve my knowledge in IT
Design Strategy (A Division Of Useready)
View- Website:
- designstrategy.com
- Employees:
- 69
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Design Strategy (A Division Of Useready)New York, United States
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It Support TechnicianDesign Strategy (A Division Of Useready) May 2017 - PresentNy 10022, New York, UsInstall and upgrade End Users’ workstations in corporate environments such as JP Morgan Chase, Goldman Sachs and Wells Fargo. Supported End Users by troubleshooting, configuring and repairing desktops, laptops. Resolved and documented hardware, software, technology peripherals through end user service requests and ticketing system (Remedy, Service Center, ServiceNow) for client prospective.
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It Support Technician At Jp Morgan Chase - Vdi Research MigrationDesign Strategy (A Division Of Useready) Nov 2019 - Jan 2020Ny 10022, New York, UsResponsible to communicate with Research Group End Users about testing their VDI session and moving them to the physical VDI thin client and provide support. Decommissioned their old technology equipment after migration to VDI was completed. Supported the End Users by telling them what to expect and show them how to remote into their VDI session when not in the office. Made sure majority of their applications are working on the thin client just like their old equipment.
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It Support Technician At Jp Morgan Chase - Win10 Laptop DeploymentDesign Strategy (A Division Of Useready) Feb 2019 - Jan 2020Ny 10022, New York, UsManaged day to day technicians to software build and deploy new Windows 10 Laptops with new docking station to end users in North America. Decommissioned Windows 7 Laptops a week later after Windows 10 Laptops were deployed to scheduled End Users for that day. Built New laptops through Pxe-Boot/Window Server with necessary applications the End Users needed to be productive during their workdays. Around 500 JP Morgan End Users supported over the phone or in person how connect to WIFI and Remote Connect when not in the physical office.
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It Support Technician At Jp Morgan Chase - Vdi MigrationDesign Strategy (A Division Of Useready) Aug 2018 - Jan 2019Ny 10022, New York, UsTasked reaching out to certain end users using a desktop and moving them to VDI Thin Client. Supported End Users by showing them how to copy over important files on the physical hard drive over to the network drive linked to their VDI session. Decommissioned desktops and put back ones still in warranty back into storage and requested E-recycle pickup for expired desktops. Wiped hard drives or left intact fro legal reason before scheduling a shred pickup to destroy the hard drives.
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Field TechnicianInterface Computer Communications Apr 2018 - May 2018Deliver and install technology equipment (desktop, laptops, printer, etc.) in all the Board Of Education Schools. Troubleshoot and configured laptops to schools network, set up printers and swapped out damaged hard drives, laptop keyboards and installed new ones. Tracked all the deployments and how many Schools stopped too that day.
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It InternMuseum Of The City Of New York Feb 2017 - Apr 2017New York, Ny, UsResponsible to replace technology equipment such as desktop, laptops, printer toners, ram sticks, etc. Troubleshoot computer errors and installed needed applications for Museum End Users to have a productive day. Creating and unlocking accounts and resetting passwords for new, current employees and interns in Active Directory.
Shelby R. Education Details
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Ace Computer Training CenterComputer Networking Training
Frequently Asked Questions about Shelby R.
What company does Shelby R. work for?
Shelby R. works for Design Strategy (A Division Of Useready)
What is Shelby R.'s role at the current company?
Shelby R.'s current role is IT Support Technician at JP Morgan Chase.
What schools did Shelby R. attend?
Shelby R. attended Ace Computer Training Center.
Who are Shelby R.'s colleagues?
Shelby R.'s colleagues are James Markham, Christopher De Fiore, Kevin Jones, Thung Wong, Jahmeed Bass, David Sanon, Tommy Mire.
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