Engagement Manager
Current
Mar 2022 - Present
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Marcin Śróda Email & Phone Number
Engagement Manager at Kainos
at
Kainos
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Engagement Manager at Kainos
Location
Gdynia, Pomorskie, Poland
Company size
Who is Marcin Śróda? Overview
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Quick answer
Marcin Śróda is listed as Engagement Manager at Kainos at Kainos, a with 1527 employees, based in Gdynia, Pomorskie, Poland. AeroLeads shows a matched LinkedIn profile for Marcin Śróda.
Marcin Śróda previously worked as Engagement Manager at Kainos and Samozatrudniony(-a) at Samozatrudnienie. Marcin Śróda holds Bachelor’S, German Philology from University Of Gdańsk.
Company email context
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Kainos
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Profile bio
About Marcin Śróda
Marcin Śróda is a Engagement Manager at Kainos at Kainos. He possess expertise in service desk, customer service, team leadership, supervisory skills, supervising and 19 more skills. He is proficient in English and niemiecki. Colleagues describe him as "It was a great pleasure working with Marcin. He is one of the pretty cool managers whom I have worked with😊I admire his ability of handling tough situation in a project with his cool attitude which I think is essential for a manager. He is the one whom I always rely on whenever I need a help related to any queries in my project.. He always acts promptly and always guides team in the right direction. I wish him all the best to reach new milestones in his career😊👍🏻" and "I have met Marcin in 2014. He was an already experienced Team Manager, who was doing an impressing job. Thanks to his advices and supporting attitude I’ve learned a lot about team management and KPI controlling. Time was passing and Marcin became a Project Manager of a different account. He managed and improved the project with a lot of successes. Thanks to his strong ability in identifying and resolving problems he became one of the key managers in our location. It was a great pleasure to learn from him and being witness of his great success."
Listed skills include Service Desk, Customer Service, Team Leadership, Supervisory Skills, and 20 others.
Current workplace
Marcin Śróda's current company
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Kainos
13 roles
Marcin Śróda work experience
A career timeline built from the work history available for this profile.
Samozatrudniony(-A)
Current
Samozatrudnienie
Feb 2024 - Present
Project Manager
Oct 2019 - Mar 2022
Project Manager / Engagement Manager
Jul 2018 - Oct 2019
Project Manager
Sep 2017 - Jun 2018
Senior Team Manager
Jun 2017 - Sep 2017
Interim Call Center Manager
• managing 3 projects and teams of ca. 200 members• preparing and implementing operational strategies• preparing P&L analyses, planning development opportunities• building customer relationships in order to develop customer service systems• controlling the achievement of KPIs• identifying and developing operational and administration problems• supervising the administrative area of the managed projects
May 2016 - Aug 2016
Junior Project Manager
• being in charge of full implementation of a new project• managing the work performed by a team of ca. 30 members• preparing (in collaboration with the IT Department) the IT infrastructure for the project• managing recruitment processes and product training courses• contacting the customers on an ongoing basis in order to satisfy their expectations• developing budget plans and financial forecasts• supervising proper customer service of the online shop• monitoring the pursuit of crucial KPIs
Mar 2015 - Apr 2016
Team Manager
• managing the work performed by a 20-member team• carrying out employee recruitment and training processes• ensuring proper development of employee competencies
Sep 2014 - Feb 2015
Associate Manager Operations
• managing the work performed by a 30-member team on the German-language market (Germany, Austria and Switzerland)• being in charge of accepting orders and ensuring the transport process• ensuring the highest customer service level• introducing optimisations for Service Level improvement• delivering introductory product training courses• preparing regular reports on the achievement of KPIs
Mar 2014 - Sep 2014
Sap Service Desk Analyst
Ciber
Oct 2013 - Mar 2014
It Service Desk Analyst
Dec 2012 - Oct 2013
Team Leader / Help Desk Worker / Telephone Consultant
Apr 2008 - Dec 2012
Team & coworkers
Colleagues at Kainos
Other employees you can reach at kainos.com. View company contacts for 1527 employees →
PJ
Paweł Jankowski
Colleague at KainosGdańsk, Pomorskie, Poland
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PA
Paul Armstrong
Colleague at KainosWest Midlands, England, United Kingdom
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SC
Sarah Coulter
Colleague at KainosBelfast Metropolitan Area, United Kingdom
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RP
Rackie Pascua
Colleague at KainosBelfast, Northern Ireland, United Kingdom
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JH
Justin Hull
Colleague at KainosPortland, Oregon, United States
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LK
Louise Kane
Colleague at KainosTullaghgarley, Northern Ireland, United Kingdom
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PS
Pavandeep Sandhu
Colleague at KainosNottingham, England, United Kingdom
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AM
Areeb Mohammad
Colleague at KainosBirmingham, England, United Kingdom
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MM
Michael M.
Colleague at KainosBelfast Metropolitan Area, United Kingdom
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NM
Niall Muldoon
Colleague at KainosToronto, Ontario, Canada
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Paweł Jankowski
Colleague at KainosGdańsk, Pomorskie, Poland
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PA
Paul Armstrong
Colleague at KainosWest Midlands, England, United Kingdom
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SC
Sarah Coulter
Colleague at KainosBelfast Metropolitan Area, United Kingdom
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RP
Rackie Pascua
Colleague at KainosBelfast, Northern Ireland, United Kingdom
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JH
Justin Hull
Colleague at KainosPortland, Oregon, United States
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LK
Louise Kane
Colleague at KainosTullaghgarley, Northern Ireland, United Kingdom
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PS
Pavandeep Sandhu
Colleague at KainosNottingham, England, United Kingdom
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AM
Areeb Mohammad
Colleague at KainosBirmingham, England, United Kingdom
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MM
Michael M.
Colleague at KainosBelfast Metropolitan Area, United Kingdom
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NM
Niall Muldoon
Colleague at KainosToronto, Ontario, Canada
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1 education record
Marcin Śróda education
FAQ
Frequently asked questions about Marcin Śróda
Quick answers generated from the profile data available on this page.
What company does Marcin Śróda work for?
Marcin Śróda works for Kainos.
What is Marcin Śróda's role at Kainos?
Marcin Śróda is listed as Engagement Manager at Kainos at Kainos.
Where is Marcin Śróda based?
Marcin Śróda is based in Gdynia, Pomorskie, Poland while working with Kainos.
What companies has Marcin Śróda worked for?
Marcin Śróda has worked for Kainos, Samozatrudnienie, Telus International Europe, Competence Call Center, and Wns Global Services.
Who are Marcin Śróda's colleagues at Kainos?
Marcin Śróda's colleagues at Kainos include Paweł Jankowski, Paul Armstrong, Sarah Coulter, Rackie Pascua, and Justin Hull.
How can I contact Marcin Śróda?
You can use AeroLeads to view verified contact signals for Marcin Śróda at Kainos, including work email, phone, and LinkedIn data when available.
What schools did Marcin Śróda attend?
Marcin Śróda holds Bachelor’S, German Philology from University Of Gdańsk.
What skills is Marcin Śróda known for?
Marcin Śróda is listed with skills including Service Desk, Customer Service, Team Leadership, Supervisory Skills, Supervising, Kpi Reports, Kpi Dashboards, and Sla.
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