Santiago R. Email & Phone Number

Monterrey, N.L., Mx

- Promote Athea (Wise Athena's console) training, adoption, and usage.- Act as a strategic consultant and generate results for the client.- Enforce key connections inside organizations amongst executives and end users.- Develop QBRs and measure generated value.- Chasing down new features, training, and usage.- Keep track of use and client health scores.

- Own the account strategy for engagement, adoption, and success planning.- Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts.- Understand the customers’ needs, develop and establish new business relationships, and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.- Trusted advisor to the client and facilitator of additional requests and feedback.

- Create data visualizations to understand month-to-month results.- Prototype features in Excel to test needed characteristics before launching in the production console.- Analyse the client's data to provide specific consultations in terms of correct pricing with competitors, creation of new packages, and optimal pricing architecture, among others.- Assess the provided value by current deliveries to look for enhancements.

Industrial Engineering With Minor In Systems, Bie

Economics And Management

Exchange in Economics and Management

Industrial Engineering, Industrial Engineering

Exchange in Industrial Engineering

Education record

French Language Immersion Program

Education record

Leadership course