Senior Consultant
CurrentAs a consultant I work in many different projects where I can provide value for customers using my skills and knowledge, i.e.:- CEX consultant for major Telco company in Middle East - analysis of customer experience, identification of pain points in customer journeys and proposing number of initiatives to improve overall CEX across company.- Functional SFDC consultant in CRM development project for Middle East travel company - designing and set up of new Omnichannel solution, customer surveys and integrating existing Salsforce org with external booking portal.- New product test manager for Japanees Telco operator - creating E2E test strategy and coordinating tests. Agile coaching. Jira trainer.- SCRUM Master in retail reporting solution project for major UK Telco operator- Agile Project Manager in new product development project for major UK Telco operator- Agile Project Manager for CRM implementation for major Middle East Telco operator- Jira migration SME for leading streaming platform provider
