Saroj Khadka Email & Phone Number

Lalitpur District, Nepal

Responsible for end to end aftersales business operation of Suzuki Vehicles in Nepal with following KRA’s:• Achieve Aftersales Business Target as per Business Plan in all Authorized Service Center of Maruti Suzuki.• Increase stakeholder’s profitability and return on Investment.• Responsible for Service Marketing to increase customer engagement and Vehcile flow in all Authorized Service Centers of Suzuki in Nepal.• Increase Customer Satisfaction (CSI) for Suzuki Customers in Nepal.• Achieve Lost Customer Target as per Business Plan.• Achieve Suzuki customer service retention above 80% in Nepal.• Maintain Suzuki Service Quality Standard more than 80% in all Suzuki Dealers in Nepal.

Lalitpur, Nepal

Responsible for end to end training and development of all Suzuki Sales and Aftersales Team in Nepal. With following KRA.• Plan Monthly/Yearly Training Batches and Budget associated with the training. • Monitor Employee skill matrix and update to Higher Management.• Conduct Training Need Assessment.• Training content development.• Co-ordinate with Maruti Suzuki India Limited and Suzuki Motor Corporation for all new model trainings.• Plan and Conduct regular skill contest for all Suzuki Manpower in Nepal.• Collaborate with training vendors to conduct different In-House training programs.

Nepal

• Customer concern handling. • Service Marketing.• Dealer Monitoring.• System implementation and monitoring. • Warranty monitoring. • Spare parts business. • Service Activity. • Network expansion. • Technical report to OEM Team.

Balaju

• Responsible for Service Training Planning and execution all over Nepal.• Responsible for Training budget planning and execution.• Monthly MIS Preparation & analysis of impact of Training on Business.• Undertake sales and service training for new and existing Retail Distribution Network.• Conducts new employee orientation. • Customer concern handling. • Technical report to HO• Ensure that recruitment processes, position descriptions and organisational training supports the capabilities framework.• Providing Technical Support to all dealers partners all over Nepal.

Chennai, Tamil Nadu, India

Pokhara

Vehicle Parking Lift design for parking lot of Hotel Sarowar, also food elevator design for kitchen to dining hall of the 4 star hotel in Pokhara.

Sinamangal Kathmandu

Worked as service engineer on toyota Motors, Nepal (VOITH Group).

High School, Physical Sciences

Bachelor'S Degree, Mechanical Engineering