I have over six years of experience as a Technical Support Engineer, specializing in the WordPress ecosystem. My journey began in 2019 with DroitLab/DroitThemes (https://droitthemes.com/about-us/), where I provided technical support for WordPress themes and plugins until 2024. Currently, I am a Senior Technical Support Engineer at Zone7, DiviNext (https://www.divinext.com/), assisting Divi users with popular plugins such as Divi Essential, Woo Essential, and Popup Pro.I am passionate about delivering exceptional user experiences by combining a customer-centric approach with strong problem-solving and communication skills. Throughout my professional journey, I have developed expertise in Technical Content Writing, server-centric support, and hosting tools such as WHMCS, WHM, cPanel, and various domain and hosting solutions.Beyond my professional roles, I operated my own business, PrenHost (ex), and continue to write on my personal blog site, TechTuch. I also enjoy exploring trendy and remarkable designs that inspire creativity and innovation. Know Moređź”—WordPress Profile: https://profiles.wordpress.org/rafs45/Personal Portfolio: https://srrafi.comBlog: https://techtuch.com
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and 18 others.