Srinivasan Ramachandran work email
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Srinivasan Ramachandran personal email
Cloud & IT infrastructure management expert with solid 36+ years of experience. Built the first Remote IT infrastructure management center (NOC) for India in year 2000 and have built 13 NOC's in my entire career. ITIL Expert / ITIL Service Manager, DMAIC Black Belt, PMP, Business Continuity Expert certified & IAOP trained. Handled peak team size of 4000 people in Wipro & Cognizant. Driven Wipro chairman driven Quantum Innovation initiative to create a new market to manage non-IT (IoT) devices remotely & created 50m$ top line & enabled business to the tune of 300m$. Been a CTO of IT Infrastructure division of Wipro responsible for defining & executing technology strategy, innovation and delivery platform. Played the role of Global IT Head reporting to CIO, responsible for the Availability & Performance of the Global IT for 6B$+ Wipro enterprise. Played the role of AVP & Industry Principal Consultant at Infosys IMS division, responsible for defining WIN themes for large deals (50m$ upwards) & formulating Remote Infrastructure Management platform for conventional IT & non-IT devices. During my stint at Cognizant Infrastructure Services was responsible for defining the Remote Management & Global Shared Services (GSS) strategy involving IT Infrastructure management, App Support & Maintenance (L1 & L1.5) and End User Computing Services. Also was responsible to run 15B$ Cognizant IT as a customer over-and-above my GSS role. While in Amazon as Director & Country Head, was responsible to run the IT, OT & IoT for the e-Commerce business across Fulfillment Centers (FC), Sort Centers (SC) & Delivery Stations (DS) across IndiaSpecialties: Amongst the 1st in India and top 10 in the world to clear ITIL Expert exam & ITIL Service Manager exam. DMAIC Black belt certified, SRE certified, PMP certified, Business Continuity Expert certified and IAOP trained. Gained expertise in "exploring the unknown" and in creating new market from scratch in the role as Mission Lead of Quantum Innovation. Handled Technology Strategist, Innovation Head and R&D Head for creating Delivery Platform while playing the role of CTO - IT Infra division of Wipro. Have successfully run a merged operations of Application Support & Maintenance (up to L1.5) and Infrastructure Management across Cognizant customers. Got a great exposure to deep-dive on Retail & eCommerce while running the IT, OT & IoT Operations across Amazon, India
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Founder CeoYourgccChennai, Tn, In -
Co-FounderYourgcc Dec 2024 - PresentYourGCC.com will offer ITOps & CoreOps as part of BOT (Build-Operate-Transfer) model for MNC’s looking to setup their own Global Capability Centers in IndiaWatch this space for more details. We are still in the process of setting up the website with respect to Offerings, Leadership team, Investors and Customers Will update the network once done
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On BreakBreak Feb 2024 - Nov 2024Was on a personal timeout to attend to some urgent health situation in the familyHave around minimum of 6 more years of valuable service to offer to the IT industry before I hit 60Looking forward to resume my innings with full energy & enthusiasm again
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Senior Vice President & Bu Head - Infrastructure, Cloud & Cybersecurity - Digital EngineeringSutherland Jun 2023 - Jan 2024Pittsford (Rochester), Ny, UsAfter the integration of SuneraTech into Sutherland, I was assigned as Senior Vice President & BU Head of Infra, Cloud & Cybersecurity unitThe mandate was to position ICT horizontal across other 400+ customers of Sutherland Was leading the practice target of $50m for FY-23 -
Chief Information Officer & Senior Vice President - Infrastructure, Cloud & Cybersecurity BuSuneratech Apr 2023 - May 2023Troy, Mi, UsSuneraTech got acquired by Sutherland Global Services in June 2023 Joined a $100m Hyderabad startup by name SuneraTech as CIO & Sr VP of Infra, Cloud & Cybersecurity -
Vice President & Global Head - Infrastructure, Cloud & Cyber Security Technology ServicesBirlasoft May 2021 - Apr 2023Pune, Maharashtra, InHeading $65m Infra, Cloud & Cybersecurity Horizontal with a team size of 1300 people with 70% of revenue coming from NA, 20% from Europe and rest from APAC. Was responsible for Practice, Transition, Transformation & DeliveryDelivered highest revenue growth, margin and employee retention across Horizontals during FY21-22Setup the innovation program to integrate IT-OT-IoT for Manufacturing and Energy verticals -
Vice President - Emea Operations & Global Alliance Delivery LeaderMicroland Limited Apr 2020 - Mar 2021Bangalore, Karnataka, InResponsible to setup EMEA Operations and Global Alliance deliveryRunning with a revenue target of $42.5m with a focus on maintaining a program margin of 37.5%. Had a team of 1000 people with a target of 90% retention rate and a CSAT target of 4.5 on a 5-point scale across all the projects -
Director & India Head For It, Ot & Iot In OpstechitAmazon Jul 2018 - Apr 2020Seattle, Wa, UsResponsible for the end-to-end availability, performance & up-time of the IT, OT & IoT infrastructure across the entire e-Commerce business for India. Also responsible for Plan, Build, Operate, Refresh life-cycle for this setup & scope -
Avp - DeliveryCognizant Oct 2016 - Jul 2018Teaneck, New Jersey, UsOver and above my original Global Shared Services (GSS) Global Head role since 2014, have got an additional responsibility to run $15Bn Cognizant IT as a customer effective Oct 2016. Responsible for availability, performance & end-to-end operations management of Cognizant IT world-wide which covers Data Center Services (DCS), Global Network Services (GNS), End User Computing Services (EUCS) including Asset Lifecycle/License Mgmt., & Mobility (MDM/BYOD). Roughly supporting 270k users across 35 countries, 345k Desktops/Laptops, 42k Mobile devices, 132k Network devices, 13.2k Servers, around 600 Apps and 7.9PB of StorageBeen managing this role effectively since Oct'16 as an additional responsibility over-and-above Global Shared Services (GSS). Team of around 2500 people including datacenter, network, remote desktop & desk-side engineers are part of my team to manage this global operations. We have taken the Chat Penetration to 48% from 23%, reduced service desk call volumes by 14% and enhanced automation to the tune of 250 engineers from the time of take over. Managed the show with Zero Attrition of Top-20 talent with Innovation quotient increasing by 3X in terms of number of ideas received & implemented. Reduced Major Incidents (P0/P1) by 60%, enhanced CSAT score to 96% (up by 4%) and successfully integrated the service desk operations of IT-Infra & App SD resulting enhanced MTTR (up by 8%), Hops reduction (15%) & Headcount consolidation (20%) -
Avp - DeliveryCognizant Dec 2014 - Jul 2018Teaneck, New Jersey, UsGlobal Head of Global Shared Services Center (GSSC) which manages end-to-end IT infrastructure elements for the end customers of Cognizant across the globe remotely. This includes End User Computing as well as Enterprise computing practice. Apart from the IT infrastructure elements, GSSC also manages Application Support & Maintenance workload (App L1 & L1.5) services across various horizontals and IoT components of various vertical domain devices. The current team size is around 4000 people and is rapidly expanding. Looking to expand the foot print of GSSC in to Domain Command Centres (like Retail, Healthcare etc.,) & Product Operations Centres (like SAP, Oracle, Guidewire etc.,)
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Associate Vice President & Industry Principal ConsultantInfosys Oct 2012 - Nov 2014Bangalore, Karnataka, InPart of Corporate IMS (Infrastructure Management Services) division. Responsible to setup framework/maturity model to handle large IT infrastructure deals upwards of 50m$ across verticals. As part of this, establishing Partner Eco System for joint GTM strategy & corresponding Center of Excellence to handle large deals effectively. Working towards enhancing Remote Infrastructure Management platform including the management of Business Infrastructure devices (Domain/Vertical specific devices) to create a Unique Selling Proposition & Innovative offerings in the market place. Also played the role of Technology Advisor to define, architect and deliver a world-class state-of-the-art training/competency lab and mock NOC setup for the IMS, Cloud and Security practice comprising of 16,000+ engineers -
General Manager & It Head - Wipro Global It BusinessWipro Technologies Oct 2009 - Sep 2012Bangalore, Karnataka, InResponsibile for IT infrastructure availability & performance of Wipro Global IT business (Wipro Technologies, Wipro Infotech & Wipro BPO) across the globe. This includes 150+ development centers across the World in US, Europe & APAC and 500+ Customer Offshore Development Centers in India. Responsibility also includes providing availability & performace of IT infrastructure for 110,000+ employees -
Chief Technology Officer (Cto), Technology Infrastructure Services (Tis)Wipro Technologies May 2008 - Oct 2009Bangalore, Karnataka, InTechnology Infrastructure Services is the largest & fastest growing group in Wipro with combined revenue of more than 1B$ more than 10,000 people. Responsible for Engineering, Building Delivery Platform, Technology Trends & Evaluation, Incubation of New Technologies in Center of Execellence leading to Practices, Innovation, Technology Competency, Branding, Thought Leadership, Knowledge Management & Tools.
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General Manager & Mission Lead, Quantum InnovationWipro Technologies May 2006 - Sep 2009Bangalore, Karnataka, In* As a Mission Lead for the Quantum Innovation initiative, which is a chairman driven initiative, I was responsible for driving game changer initiative for our organization & the country.* I built the first NOC (Network Operation Center) in India in my earlier job in 2000 at Bangalore Labs (a startup company). I joined Wipro Technologies to build the NOC (Global Command Center - GCC) in 2002 and took it world's first BS15000 certification in 2004. Was also responsible for rolling out GCCv2 in 2005 which won many innovation awards & accolodes. * Prime idea of this Quantum Innovation program is to use this time tested platform to manage non-IT devices in Retail, Healthcare, Buildings & Datacenter.* Made a success of this market creating initiative and won more than 10-strategic deals from customers in Japan, US, Europe and India across Retail, Healthcare, Buildings and Datacenter. The contribution from this innovative idea grew to 25m$ till Sep-2009 and it is continuing to grow. Plus this innovation idea has helped Wipro IT Infra business to win many strategic 100m$ deals showing this as a differentiator over competition.
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General Manager - Europe Service Delivery & Global Command CenterWipro Technologies Jan 2004 - Apr 2006Bangalore, Karnataka, InWas responsible to manage the service delivery of all Europe Clients of Technology Infrastructure Services (TIS) divisionWas responsible to manage close 1000+ team membersAlso was responsible to manage Global Command Center (IT remote mgmt center) technology, operations & delivery.
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Head - Global Command CenterWipro Technologies Jan 2002 - Dec 2003Bangalore, Karnataka, In* Built the IT Remote Management Center (Global Command Center) for Wipro Technologies* Took GCC to world's first certification on BS15000, process certification.* Responsible to win the biggest remote management IT infrastructure deal in 2002-03 from a utility company based in UK.
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General Manager - International Management & Resource CenterNet Proactive Services (Earlier Bangalore Labs) Apr 2000 - Jan 2002Bangalore, Karnataka, InBuilt the first & world-class Network Operation Center (NOC), IT remote management center for India in this positionHandled various US & India clients as part of the service delivery -
Senior Program ManagerMicroland Ltd Jan 1999 - Mar 2000Bangalore, Karnataka, InWas heading country's largest IT infrastructure facility management contract for Microland at Standchartered Bank.Held the role of heading PMO to set service standards in delivery for various clients across the country
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Service Delivery Head - Southern RegionMicroland Ltd Apr 1993 - Dec 1998Bangalore, Karnataka, InStarted as Service Engineer in 1993 & went to head entire service delivery for south starting 1995. Took the south service delivery team to country's best team 3 times in a row & achieved zero-attrition track record for 2 years in a row.
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Senior EngineerSunray Computers Apr 1988 - Mar 1993This was my first job. Started as hardware engineer to manage UNIX based mini computers. Went on to become country's only technical specialist in entire UNOS (real-time UNIX) trouble shooting & associated peripherals of Mini computers.
Srinivasan Ramachandran Skills
Srinivasan Ramachandran Education Details
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Indira Gandhi National Open UniversitySpecialization In Marketing -
Institution Of Engineers, CalcuttaElectronics & Communication Engineering
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Institution Of Engineers Of India (Iei), KolkataElectronics And Communication Engineering
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Mnm Jain CollegeElectronics & Communication Engineering
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State Board Of Technical Education And TrainingElectronics And Communication Engineering
Frequently Asked Questions about Srinivasan Ramachandran
What company does Srinivasan Ramachandran work for?
Srinivasan Ramachandran works for Yourgcc
What is Srinivasan Ramachandran's role at the current company?
Srinivasan Ramachandran's current role is Founder CEO.
What is Srinivasan Ramachandran's email address?
Srinivasan Ramachandran's email address is sr****@****pro.com
What schools did Srinivasan Ramachandran attend?
Srinivasan Ramachandran attended Indira Gandhi National Open University, Institution Of Engineers, Calcutta, Institution Of Engineers Of India (Iei), Kolkata, Mnm Jain College, State Board Of Technical Education And Training.
What skills is Srinivasan Ramachandran known for?
Srinivasan Ramachandran has skills like It Strategy, Six Sigma, Information Technology, Requirements Analysis, Remote Infrastructure Management Of Non It Devices, Sdlc, Pmo, Data Center, Infrastructure, It Outsourcing, Itil, It Service Management Based On Itil.
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