Srinivasan Ramachandran Email & Phone Number

Chennai, Tn, In

YourGCC.com will offer ITOps & CoreOps as part of BOT (Build-Operate-Transfer) model for MNC’s looking to setup their own Global Capability Centers in IndiaWatch this space for more details. We are still in the process of setting up the website with respect to Offerings, Leadership team, Investors and Customers Will update the network once done

Was on a personal timeout to attend to some urgent health situation in the familyHave around minimum of 6 more years of valuable service to offer to the IT industry before I hit 60Looking forward to resume my innings with full energy & enthusiasm again

Pittsford (Rochester), Ny, Us

After the integration of SuneraTech into Sutherland, I was assigned as Senior Vice President & BU Head of Infra, Cloud & Cybersecurity unitThe mandate was to position ICT horizontal across other 400+ customers of Sutherland Was leading the practice target of $50m for FY-23

Troy, Mi, Us

SuneraTech got acquired by Sutherland Global Services in June 2023 Joined a $100m Hyderabad startup by name SuneraTech as CIO & Sr VP of Infra, Cloud & Cybersecurity

Pune, Maharashtra, In

Heading $65m Infra, Cloud & Cybersecurity Horizontal with a team size of 1300 people with 70% of revenue coming from NA, 20% from Europe and rest from APAC. Was responsible for Practice, Transition, Transformation & DeliveryDelivered highest revenue growth, margin and employee retention across Horizontals during FY21-22Setup the innovation program to integrate IT-OT-IoT for Manufacturing and Energy verticals

Bangalore, Karnataka, In

Responsible to setup EMEA Operations and Global Alliance deliveryRunning with a revenue target of $42.5m with a focus on maintaining a program margin of 37.5%. Had a team of 1000 people with a target of 90% retention rate and a CSAT target of 4.5 on a 5-point scale across all the projects

Seattle, Wa, Us

Responsible for the end-to-end availability, performance & up-time of the IT, OT & IoT infrastructure across the entire e-Commerce business for India. Also responsible for Plan, Build, Operate, Refresh life-cycle for this setup & scope

Teaneck, New Jersey, Us

Over and above my original Global Shared Services (GSS) Global Head role since 2014, have got an additional responsibility to run $15Bn Cognizant IT as a customer effective Oct 2016. Responsible for availability, performance & end-to-end operations management of Cognizant IT world-wide which covers Data Center Services (DCS), Global Network Services (GNS), End User Computing Services (EUCS) including Asset Lifecycle/License Mgmt., & Mobility (MDM/BYOD). Roughly supporting 270k users across 35 countries, 345k Desktops/Laptops, 42k Mobile devices, 132k Network devices, 13.2k Servers, around 600 Apps and 7.9PB of StorageBeen managing this role effectively since Oct'16 as an additional responsibility over-and-above Global Shared Services (GSS). Team of around 2500 people including datacenter, network, remote desktop & desk-side engineers are part of my team to manage this global operations. We have taken the Chat Penetration to 48% from 23%, reduced service desk call volumes by 14% and enhanced automation to the tune of 250 engineers from the time of take over. Managed the show with Zero Attrition of Top-20 talent with Innovation quotient increasing by 3X in terms of number of ideas received & implemented. Reduced Major Incidents (P0/P1) by 60%, enhanced CSAT score to 96% (up by 4%) and successfully integrated the service desk operations of IT-Infra & App SD resulting enhanced MTTR (up by 8%), Hops reduction (15%) & Headcount consolidation (20%)

Teaneck, New Jersey, Us

Global Head of Global Shared Services Center (GSSC) which manages end-to-end IT infrastructure elements for the end customers of Cognizant across the globe remotely. This includes End User Computing as well as Enterprise computing practice. Apart from the IT infrastructure elements, GSSC also manages Application Support & Maintenance workload (App L1 & L1.5) services across various horizontals and IoT components of various vertical domain devices. The current team size is around 4000 people and is rapidly expanding. Looking to expand the foot print of GSSC in to Domain Command Centres (like Retail, Healthcare etc.,) & Product Operations Centres (like SAP, Oracle, Guidewire etc.,)

Bangalore, Karnataka, In

Part of Corporate IMS (Infrastructure Management Services) division. Responsible to setup framework/maturity model to handle large IT infrastructure deals upwards of 50m$ across verticals. As part of this, establishing Partner Eco System for joint GTM strategy & corresponding Center of Excellence to handle large deals effectively. Working towards enhancing Remote Infrastructure Management platform including the management of Business Infrastructure devices (Domain/Vertical specific devices) to create a Unique Selling Proposition & Innovative offerings in the market place. Also played the role of Technology Advisor to define, architect and deliver a world-class state-of-the-art training/competency lab and mock NOC setup for the IMS, Cloud and Security practice comprising of 16,000+ engineers

Bangalore, Karnataka, In

Responsibile for IT infrastructure availability & performance of Wipro Global IT business (Wipro Technologies, Wipro Infotech & Wipro BPO) across the globe. This includes 150+ development centers across the World in US, Europe & APAC and 500+ Customer Offshore Development Centers in India. Responsibility also includes providing availability & performace of IT infrastructure for 110,000+ employees

Bangalore, Karnataka, In

Technology Infrastructure Services is the largest & fastest growing group in Wipro with combined revenue of more than 1B$ more than 10,000 people. Responsible for Engineering, Building Delivery Platform, Technology Trends & Evaluation, Incubation of New Technologies in Center of Execellence leading to Practices, Innovation, Technology Competency, Branding, Thought Leadership, Knowledge Management & Tools.

Bangalore, Karnataka, In

* As a Mission Lead for the Quantum Innovation initiative, which is a chairman driven initiative, I was responsible for driving game changer initiative for our organization & the country.* I built the first NOC (Network Operation Center) in India in my earlier job in 2000 at Bangalore Labs (a startup company). I joined Wipro Technologies to build the NOC (Global Command Center - GCC) in 2002 and took it world's first BS15000 certification in 2004. Was also responsible for rolling out GCCv2 in 2005 which won many innovation awards & accolodes. * Prime idea of this Quantum Innovation program is to use this time tested platform to manage non-IT devices in Retail, Healthcare, Buildings & Datacenter.* Made a success of this market creating initiative and won more than 10-strategic deals from customers in Japan, US, Europe and India across Retail, Healthcare, Buildings and Datacenter. The contribution from this innovative idea grew to 25m$ till Sep-2009 and it is continuing to grow. Plus this innovation idea has helped Wipro IT Infra business to win many strategic 100m$ deals showing this as a differentiator over competition.

Bangalore, Karnataka, In

Was responsible to manage the service delivery of all Europe Clients of Technology Infrastructure Services (TIS) divisionWas responsible to manage close 1000+ team membersAlso was responsible to manage Global Command Center (IT remote mgmt center) technology, operations & delivery.

Bangalore, Karnataka, In

* Built the IT Remote Management Center (Global Command Center) for Wipro Technologies* Took GCC to world's first certification on BS15000, process certification.* Responsible to win the biggest remote management IT infrastructure deal in 2002-03 from a utility company based in UK.

Bangalore, Karnataka, In

Built the first & world-class Network Operation Center (NOC), IT remote management center for India in this positionHandled various US & India clients as part of the service delivery

Bangalore, Karnataka, In

Was heading country's largest IT infrastructure facility management contract for Microland at Standchartered Bank.Held the role of heading PMO to set service standards in delivery for various clients across the country

Bangalore, Karnataka, In

Started as Service Engineer in 1993 & went to head entire service delivery for south starting 1995. Took the south service delivery team to country's best team 3 times in a row & achieved zero-attrition track record for 2 years in a row.

This was my first job. Started as hardware engineer to manage UNIX based mini computers. Went on to become country's only technical specialist in entire UNOS (real-time UNIX) trouble shooting & associated peripherals of Mini computers.

Mba, Specialization In Marketing

Amie, Electronics & Communication Engineering

Associate Member Of Institution Of Engineers (Amie), Electronics And Communication Engineering

Diploma, Electronics & Communication Engineering

Diploma, Electronics And Communication Engineering