Stephen R Smith Email & Phone Number

Overland Park, Ks

T-MobileSr. PM – Postpaid Dealer/TPR Strategy, Overland Park, KS 08/21 - Present • Contract mgmt., Dealer hierarchy changes, store closure documentation, weekly Ops’ call facilitator• Dealer Operating Standards’ mgmt & updates; Dealer programsSprint/T-Mobile (T-Mobile acquired Sprint 4/1/2020)Shentel & Swiftel Relationship Mgr, Overland Park, KS 12/18 – 08/21• Manage $1B Shentel Affiliate relationship for Sales Ops, Mktg, other business matters, contract admin.• Meet weekly with senior execs from Shentel & Swiftel to provide business updates• These affiliates returned over $80M revenue annually to Sprint/T-Mobile

Overland Park, Kansas, United States

SprintSr. PM, Indirect Dealer Sales Ops, Overland Park, KS 1/18 – 12/18 Program managed the Handset consignment model between Brightstar & Sprint Relationship manager for devices & accessories between Brightstar & Sprint Contract Mgr. for all Dealer Agreements & Program Standards Sr. PM, Office of the Sprint CEO, Overland Park, KS 4/17 – 1/18• Staff support functions for the President, Consumer Sales• Ad hoc project research for CEO & President (dealer robberies, workforce drug policies, 3rd party tele plans, etc.) Sr. PM, Indirect Dealer Sales Op, Strategy, Go to Market, Overland Park, KS 3/09 – 3/17• Communicate & implement strategy for 100+ dealers/2400 stores for Sprint • Implemented the Device Buyback, Reserve in Store, Shopper Trak, Appointment tool, MSA programs for dealers• Responsible for tactical dealer ops’ issues and resolution• Go To Market PM for Preferred & Certified Dealer teams on all marketing offersSales & Distribution, Overland Park, KS 1/04 – 11/07Sr. Process Manager & Sales Advocate Lead • Chair two weekly reviews with Sales Ops Mgrs & Directors to identify, resolve, communicate sales impacting issues.• Ad hoc Process Flows – Proactively support the needs of the business with special projects as needed to deepen customer relationships. An example here would be the capture and redistribution of $13M in account revenue to the appropriate sales teams and the Strategic Markets Wireless Demo Program for CXOs and corporate influencers.• Streamlined sales processes, especially those for order entry, pricing, and logistics for our SBS sales team. Sprint International, Overland Park, KS 3/01 – 12/03Project Manager IV•Business Operations Process – Identify, scope and ensure development of solutions for key gaps in process capability. Coordinate across functions to include business support (HR, Real Estate, Regulatory, Finance as well as Network etc

Kansas City, Mo; St. Louis, Mo; Dallas, Tx

SBC Operations, Dallas, TX 7/99 – 9/00Associate Director-Indirect Channels Marketing• Established national branding & marketing agreements for SBC Business SmartMoves™ with major real estate portfolio owners & managers; B2B marketing• Used PM to ensure projects were completed on time & within budget• Prepared budgets up to $12MSBC Communications, Dallas, TX 1/98 – 6/99Sr. Contract Mgr-Marketing Contracting• Established national branding & marketing agreements for SBC Business SmartMoves™ with major real estate portfolio owners & managers; B2B marketing• Used PM to ensure projects were completed on time & within budget• Prepared budgets up to $4MSouthwestern Bell Yellow Pages, St. Louis, MO 4/83 – 12/97Sr. Mgr-Asset Management• Prepared annual capital and expense budgets totaling $10M for all facilities & departments within SWBYPs requiring furniture/fixtures, construction, or renovation.• Managed the establishment of all 32 SWBYPs offices – including furniture reconfigurations, floorspace planning, tenant finish construction, contract negotiations, telecommunications, mail, travel, and administrative services.• Supervised four managers, ten support personnel, and numerous outside contractors. Met weekly to evaluate, counsel and train each direct report.• Used PM to ensure projects were completed timely & within budget• Considered SWBYPs’ SME for all real estate activities, office construction, moves, furniture/fixture procurement and disposal/resell.Southwestern Bell Yellow Pages, St. Louis, MO 7/80 – 3/83Supervisor – Customer Service• Supervised handling of directory complaints and customer adjustments for a four-state area.• Managed 12 union direct reports

Master Of Arts - Ma, Dual Ma - Finance & Purchasing, Procurement & Contracts Management

Bachelor Of Business Administration - Bba

2 Year, Business Administration And Management, General