Currently responsible for architecture delivery for two large SAFE programs and four systems domains with 30+ direct reports. Accountable to product, program and engineering partners as a trusted advisor.Previously, lead program architect for large, multiple train SAFe program to implement next generation contact center technology leveraging enterprise ecosystem of APIs and integrations.Mentor, lead and advise solution and integration architects as a Corporate and Shared Services Omni-channel Communications domain lead architect. Partner with program/train (SAFe) architects across Digital Transformation, Salesforce and Marketing Transformation initiatives to deliver key capabilities.

Lead program architect for large, multiple train SAFe program to implement next generation contact center technology leveraging enterprise ecosystem of APIs and integrations.Mentor, lead and advise solution and integration architects as a Corporate and Shared Services Omni-channel Communications domain lead architect. Partner with program/train (SAFe) architects across Digital Transformation, Salesforce and Marketing Transformation initiatives to deliver key capabilities.

Provide technical leadership, architecture support and strategy development centered on API, integration and cloud technologies.

Trusted advisor to many customers helping propose, champion, and solution digital solutions centered on cloud, application integration and API management. Solutions comprised of key technologies such as API management, Bluemix PaaS, Microsoft Azure, and other application integration platforms. Worked with several organizations to accelerate development speed through adoption of industry leading capabilities and practices.

Director - Contact Center DevLead responsible for supporting Aetna’s member and provider call center systems using a global IT delivery model. Built a strong, collaborative relationship with business partners and peers across the organization to deliver multi-modal (voice, chat, CTI, web, and desktop) systems while achieving critical operational SLA’s. Accountable for Pega CRM, C++ & Java based Aetna Strategic Desktop deployed to 23k+ CSRs, clinicians, and plan sponsor support personnel. Responsible for Scrum teams supporting Avaya/Nuance and Java EE based IVR system.• Decreased platform costs by $300K/year by leading migration of call center systems platform to scale growth for new acquisition and improve performance by 10%.• Delivered critical systems needed for Health Care Reform and regulatory compliance.• Increased IVR call closure by 2% through caller experience improvements. Director - Development + ArchitectureLead Aetna integration architects, developers, and test engineers using a global IT delivery model. Responsible for delivering and supporting the enterprise’s eco-system of services aligned with architecture blueprint. Also, responsible for a consulting practice whose mission it was to champion and roll out a service delivery practice across the organization. • Achieved 20% costs savings through delivery of SOA / API Service Layer initiative in lead role within the organization and decreased time to market for follow-up projects.• Modeled, designed and developed services in use across the organization. Integration technologies include Datapower, SOAP web services, REST, Java, WAS, MQ, IBM TX, XML, XSLT, and Microsoft .NET WCF.• Decreased defect leakage metrics by 40% by implementing test driven development approach to delivering web services within the organization.• Increased delivery confidence while reducing risk by adopting iterative and incremental delivery practices within Aetna IT which resulted in repeated on-time deliveries.

Lead architect responsible for team of application architects, developers and test engineers supporting the delivery of Licensing, Contracting and Compensation systems. • Lead analysis on integrating Life & Annuity licensing system with Metlife’s PMACS licensing system.

Lead architect responsible for a small team of application architects, developers and test engineers supporting the delivery of Licensing, Contracting and Compensation systems. Effectively implemented new system capabilities on-time and on-budget. Championed the tools and practices used across the organization.• Delivered integration with the NIPR and SIRCON systems in order to reduce the turn-around time for producer appointments.• Delivered Contracting, Appointing, Licensing, and Compensation system. “CALC” is a Java, CORBA, Oracle, PL/SQL, and Websphere Business Integrator based system.• Co-lead adoption and rollout of Rational tools and practices to the organization. This included iterative development, UML, use cases, and defect management.• Designed and delivered a Java/CORBA server application which wrapped Trillium Software’s name/address scrubber and postal geocoder C api’s. Used across the organization to save time and money by identifying constituents, validating addresses and storing in a standardized form.

Software engineer responsible for design, development and testing of the organization’s application middleware framework and integration solutions. • Developed a data bridge used by Conversant voice response unit in order to communicate with the organization’s Life and Annuity information systems.• Developed Java/CORBA middleware framework (naming, security, life-cycle management, etc.) used across the organization.• Developed Microsoft C++/CORBA middleware framework and application used to integrate with a Filenet workflow server.

Aetna Retirement ServicesEngineer and developer responsible for building and supporting Aetna’s middleware platform (C++, CORBA, APPC, SQL Server, Windows Server). This platform integrated ARS’ Customer Service Workstation, Web and Voice Response Unit clients with Life, Annuity, 401k system of record back ends. In prior roles, supported the implementation of Oracle Financials, re-write of Treasury’s Bank Reconciliation, HR Benefits Administration, and information security administration.