Chief Operations Officer
Current• Oversee the agency’s day-to-day operating activities and divisions, including client services, sales, creative operations, finance, human resources, office services, marketing, and business development.• Collaborate with senior leaders to develop a long-term vision for Mad, ensuring all current and future operational needs are met• Be a thought partner to other executive team members, providing a strategic perspective on operational issues related to their KPIs and initiatives• Manage the agency's day-to-day operations, understanding every organizational function• Oversee company operations and employee productivity, building a highly inclusive culture, ensuring team members thrive, and meeting organization outcomes• Engage the organization in managing client relationships, revenue, and profit • Focus on revenue and sales growth, cost and margin control, and monthly, quarterly, and annual goal management• Pre-qualify incoming leads by analyzing market strategies, competition, business challenges, and geographical needs• Drive each department to work together for optimum client experience• Partner with Managing Directors to develop compelling case studies of our work that showcase our capabilities and results driven by Mad• Support leaders in their role at the agency; become the daily point of contact for division leads• Act as an agent of change, helping to translate strategy into actionable goals for organizational performance and growth• Propose the best path forward to promote growth and profitability
