As the Chief Operations Officer and Executive Creative Director at Mad, I oversee the agency's day-to-day creative operations, ensuring all current and future operational needs are met. I collaborate with senior leaders to develop a long-term vision for Mad, providing a strategic perspective on operational issues related to their KPIs and initiatives. I also help lead the creative philosophy and standard of output across the agency, developing and pitching innovative ideas for digital, advertising, or promotional campaigns.With over 20 years of experience in interactive media, user experience, and customer experience design, I have the proven know-how to combine creative and usability viewpoints, resulting in world-class web, mobile, and software applications. I excel at researching, forecasting, identifying, and incorporating consumer needs into user-centered designs, providing a compelling user experience to improve brand loyalty, customer retention, and conversion rates. I have led design thinking and empathy workshops, UX projects, and video production and animation for clients across various industries and sectors. I am passionate about creating and reinventing brands, delivering creative problem-solving solutions, and empowering my team to thrive.
Listed skills include Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Adobe Flash, and 46 others.