Steven Thomas, M.A. Email & Phone Number

Los Angeles, CA, US

Long Beach, California, United States

Provide mentorship and instructional support for classes including foundational Linux/Unix systems administration and Python based computer science class.

I implemented lesson plans and classroom management plans at direction of classroom teacher. I also monitored student activity and redirected behavior when appropriate. At the end of the day I created reports for the classroom teacher to detail the progress of the day for their classes.

I interacted with people and providing home energy solutions that fit their needs. I analyzed the needs of the business unit and created a database with Microsoft Access to track customers with frequent interactions to improve first call resolution metrics and target outreach.

San Antonio, Texas Area

Formerly Pace Americas. Provided upper level customer support for AT&T's U-verse line of business.Frequently analyzed chronic service issues using available test data and provided path to resolution I frequently provided data and feedback to improve training materials and delivery.

Provide exceptional customer service in support of a multinational entertainment and hospitality corporation.

San Antonio, Texas Area

I reviewed and graded student assignments and tests providing individualized and constructive feedback to foster student growth. I monitored and curated online classroom environment to support student learning and reinforce classroom lesson objectives. I created content for delivery in classroom setting and on remote platforms such as Blackboard.

At the direction of the history office I created a guide book that allowed visitors to partake in a self-guided tour of the static aircraft and monuments around the parade field. I fulfilled various research tasks as they came in from other offices on base. I cataloged and and captured photographs as part of the ongoing flight photograph digital archive.

I led and participated in missions that produced actionable tactical intelligence in support of larger missions. I planned and carried out air mobile operations. I planned and operated a landing zone for helicopter operations.

Associate Of Science - As, Data Modeling/Warehousing And Database Administration, 4.0

Professional Certificates Awarded- SQL Programming Specialist Database Administration Specialist Major coursework in Amazon Web Services.

Ma, History

Activities and Societies: American Civil Liberties Union, Student Theater productionsI focused on constitutional and social histories of.

Ba, History

Activities and Societies: Member Phi Alpha Theta National History Honor Society, Member Alpha Chi National Honor Society, Member Omicron.

A.A., Liberal Arts

Dean's List Spring 2006

Commercial Arranging And Professional Music

Studied music business and arranging while performing in a variety of settings playing bass, flute or singing.

Data Science-Data Analytics

Learning data wrangling and visualization with tools such as SQL, Python, Pandas and its suite of data science and engineering libraries.