Working as an internal consultant within the corporate learning & development team, designing & facilitating both cross group and business specific development programmes.Assignments have included;• Design & delivery of a portfolio of 18, 1 and 2 day workshops for managerial, technical and customer service grade staff including strategic & business planning; conflict management; influencing & negotiation skills; coaching skills; positive personal impact; change management… Show more Working as an internal consultant within the corporate learning & development team, designing & facilitating both cross group and business specific development programmes.Assignments have included;• Design & delivery of a portfolio of 18, 1 and 2 day workshops for managerial, technical and customer service grade staff including strategic & business planning; conflict management; influencing & negotiation skills; coaching skills; positive personal impact; change management, assertiveness & time management.• Management of the education stream of the group Employment, Skills & Education Strategy including building a support programme for our 3 targeted schools, development of a cross group work experience programme, working with an external partner in developing an Education Partnership Centre on the NEC site, & liaison with external bodies such as Business in the Community.• Facilitation of new client transition workshop for Amadeus the group catering business.• Providing coaching support for selected managers across the group• Sourcing & developing material for the group learning portal – “Learnspace”• Reviewing, mapping and improving the learning & development team operational processes to ensure effectiveness & consistency of application. Show less

Provision of coaching, facilitation and training services to public & private sector clients. Services include;• Executive & Personal/Life Coaching• Management & Soft Skills Training• Process & Business Improvement Training

This was an interim consultancy role reporting to the Head of Personnel and Organisation Development involving principally the identification, design and delivery of a Management Training Programme, for 40 Team Leaders, Senior Managers & Executive levels to support the roll out of a new performance management framework. The Programme consisted of a series of targeted 1 day & ½ day modules under 4 performance areas;- Managing the Competent Performer (Modules: Coaching Skills;… Show more This was an interim consultancy role reporting to the Head of Personnel and Organisation Development involving principally the identification, design and delivery of a Management Training Programme, for 40 Team Leaders, Senior Managers & Executive levels to support the roll out of a new performance management framework. The Programme consisted of a series of targeted 1 day & ½ day modules under 4 performance areas;- Managing the Competent Performer (Modules: Coaching Skills; Giving/Receiving Feedback; Motivation; Effective Delegation)- Managing Performance Problems (Modules: Sickness Absence; Managing Capability.)- Building an Effective Team (Modules: Leading a High Performance Team; Work Based Training; Leading Others through Change; Recruitment Interviewing)- Improving Personal Skills (Modules: Assertiveness; Time Management; Presentation Skills; Influencing/Persuading)Additional project work also included; research & advising on a company recognition scheme; development of an intranet based learning tool on company policies & procedures; coaching internal trainers to improve quality of technical training; facilitating workshops on the implementation of a companywide skills matrix. Show less

Working as one of 20 members of the learning consultancy team, reporting to the Head of Learning Delivery, designing, delivering and managing learning programmes for a range of public and private sector clients.Assignments & key clients included;• Design & delivery of ILM level 5 award management development programme for the London Deanery• Design and delivery of a programme of problem solving training for section and team leaders within G4S Cash… Show more Working as one of 20 members of the learning consultancy team, reporting to the Head of Learning Delivery, designing, delivering and managing learning programmes for a range of public and private sector clients.Assignments & key clients included;• Design & delivery of ILM level 5 award management development programme for the London Deanery• Design and delivery of a programme of problem solving training for section and team leaders within G4S Cash Services• Development and delivery of train the trainer programme for shop floor trainers for Invitrogen.• Delivery of customer service training for the Expert Group in Qatar.• Design & delivery of managing change workshops for Dorset County Council• Design & delivery of a wide range of management development open course programmes including presentation skills, supervisory management, assertiveness, coaching skills, interpersonal skills (basic & advanced), influencing & persuading, negotiation skills & communication skills. Show less

Interim role - co-ordinating the development of a company wide IIP application;

Provision of training, training consultancy & coaching services. Covering full training cycle from needs analysis through design & development to delivery and evaluation. Services include leadership & team development, soft skills, quality & continuous improvement, train the trainer, presentation skills, contract/supplier management.

Design and delivery of training & coaching solutions to internal and external clients. Assignments covered contract/supplier management, train the trainer, management skills development, management coaching, change management.

Training Manager & Consultant responsible for the Business Improvement & Excellence product portfolio. Designed the portfolio and worked with external clients from business development through analysis, design and delivery of training & consultancy solutions. Assignments included EFQM based assessments and consultancy, business performance measurement, process improvement, customer/employee measurement, leadership & team development, change management.